Onsite Desktop Support Lead (Level 2) – Melbourne

Ethan Talent; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Ethan Global in Melbourne is seeking a Desktop Level 2 Consultant to join our onsite team five days a week. You will work directly with users to resolve technical issues and contribute to service delivery excellence, leveraging Windows OS, Active Directory, and Microsoft 365.

The role requires strong communication, customer service, and hands-on troubleshooting across the Microsoft stack, including deploying laptops, imaging, and mentoring Level 1 staff.

Qualifications

• Proven experience in a service desk environment resolving Level 1 & 2 issues.
• Experience working in large enterprise environments.
• Strong technical troubleshooting and problem-solving skills.
• Excellent interpersonal and communication skills – must be confident working face-to-face with users.
• Proactive attitude with a genuine passion for helping people.

Responsibilities

• Provide Level 1 and 2 technical support both over the phone and face-to-face
• Mentor and train Level 1 Helpdesk staff
• Troubleshoot and resolve issues across the Microsoft technology stack
• Deploy and reimage laptops, ensuring efficient setup and handover to users
• Deliver outstanding customer service with clear and professional communication

Skills

Service desk exp

Face-to-face support

Troubleshooting

Interpersonal skills

Proactive attitude

Tools

Windows OS

Active Directory

DNS/DHCP/TCP-IP

MS Exchange

Intune/Azure

Job description

Ethan Global in Melbourne is seeking a Desktop Level 2 Consultant to join our onsite team five days a week. You will work directly with users to resolve technical issues and contribute to service delivery excellence, leveraging Windows OS, Active Directory, and Microsoft 365.

The role requires strong communication, customer service, and hands-on troubleshooting across the Microsoft stack, including deploying laptops, imaging, and mentoring Level 1 staff.