Onsite Level 2 IT Support Engineer - MSP Growth

NextGen HR Pty Ltd

Melbourne

On-site

AUD 70,000 - 100,000

Full time

2 days ago

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Job summary

NextGen HR Pty Ltd is seeking an experienced Level 2 IT Systems Support Engineer for an office-based role in Docklands, Melbourne. You’ll troubleshoot across Microsoft 365, Azure AD, AD, Windows Server, networking and backups, supporting a range of clients within an MSP.

Join a team of engineers, take ownership of escalated issues, and contribute to projects while developing technical skills in a collaborative environment. Full-time, onsite five days a week.

Qualifications

6+ months IT support experience in MSP or similar
Strong knowledge of Microsoft 365, Azure AD and AD
Experience with Windows Server
Networking fundamentals including IP, DNS, DHCP
Backup/DR technologies exposure
Familiarity with ticketing platforms like Autotask/ConnectWise
Good communication with clients

Responsibilities

Troubleshoot Level 2 tickets across MS 365, Azure AD, AD, Windows Server, networking
Support clients remotely and onsite as needed
Manage tickets end-to-end and provide updates
Troubleshoot DNS/DHCP and networking equipment
Assist with backups, DR, and business continuity solutions
Collaborate with Senior Engineers on escalations
Keep client documentation and knowledge bases updated
Participate in project work and technical initiatives

Skills

Microsoft 365

Azure AD

Active Directory

Windows Server

Networking basics

IP troubleshooting

Documentation

Tools

Autotask

ConnectWise

Datto

Veeam

Microsoft tooling

Job description

Join a team of engineers, take ownership of escalated issues, and contribute to projects while developing technical skills in a collaborative environment. Full-time, onsite five days a week.

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