Desktop Consultant

Ethan Talent; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Ethan Global in Brisbane is seeking a Desktop Level 2 Consultant for an onsite, five-day-a-week role. You will work directly with users to resolve technical issues and drive excellence in service delivery.

The role focuses on Level 1 and 2 support, mentoring junior staff, and troubleshooting the Microsoft technology stack across large enterprise environments. Excellent communication and a proactive customer‑facing approach are essential.

Qualifications

• Experience in a service desk environment.
• Strong Microsoft stack knowledge (Intune/SCCM, AD, O365, MS Teams).
• Experience in large enterprise environments.

Responsibilities

• Provide Level 1 and 2 technical support both over the phone and face‑to‑face
• Mentor and train Level 1 Helpdesk staff
• Troubleshoot and resolve issues across the Microsoft technology stack
• Deploy and reimage laptops, ensuring efficient setup and handover to users
• Deliver outstanding customer service with clear and professional communication

Skills

Helpdesk support

Troubleshooting

Interpersonal skills

Communication

Proactive attitude

Tools

Intune

SCCM

Active Directory

O365

MS Teams

Azure

Job description

Desktop Level 2 Consultant – Onsite Role (5 Days)

Location: Brisbane CBD

Company: Ethan Global

Ethan is one of Australia's largest privately‑owned service providers in the ICT industry. We’re known for our entrepreneurial spirit, can‑do culture, and unwavering commitment to innovative thinking and best‑in‑class service delivery.

We are currently seeking a motivated and experienced Desktop Level 2 Consultant to join our dynamic team. This is an onsite role, five days a week, where you’ll be working directly with users to resolve technical issues and help drive excellence in service delivery.

Key Responsibilities

• Provide Level 1 and 2 technical support both over the phone and face‑to‑face
• Mentor and train Level 1 Helpdesk staff
• Troubleshoot and resolve issues across the Microsoft technology stack
• Deploy and reimage laptops, ensuring efficient setup and handover to users
• Deliver outstanding customer service with clear and professional communication

Essential Skills & Experience

• Proven experience in a service desk environment resolving Level 1 & 2 issues
• Microsoft tech stack, intune/sccm, AD, O365, MSteams
• Experience working in large enterprise environments
• Strong technical troubleshooting and problem‑solving skills
• Excellent interpersonal and communication skills – must be confident working face‑to‑face with users
• Proactive attitude with a genuine passion for helping people

Technical Expertise in

• Operating Systems: Windows XP/7/8/10
• Directory Services: Active Directory (account administration)
• Networking: DNS, DHCP, TCP/IP, patching, basic Cisco knowledge
• Software: Microsoft Office (2003–2010), MS Exchange, MS System Center
• Cloud & Endpoint Management: Intune, Azure
• Hardware Support: PCs, printers, and peripherals
• Network Admin Experience is highly regarded

Why Join Ethan?

At Ethan, you’re not just a number — you’re part of a close‑knit team that values collaboration, innovation, and growth. If you’re ready to step into a challenging and rewarding role where your skills will be recognised and your potential developed, we’d love to hear from you.