Onsite Desktop Support – Level 2 Consultant (Brisbane)

Ethan Talent; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Ethan Global in Brisbane is seeking a Desktop Level 2 Consultant for an onsite, five-day-a-week role. You will work directly with users to resolve technical issues and drive excellence in service delivery.

The role focuses on Level 1 and 2 support, mentoring junior staff, and troubleshooting the Microsoft technology stack across large enterprise environments. Excellent communication and a proactive customer‑facing approach are essential.

Qualifications

• Experience in a service desk environment.
• Strong Microsoft stack knowledge (Intune/SCCM, AD, O365, MS Teams).
• Experience in large enterprise environments.

Responsibilities

• Provide Level 1 and 2 technical support both over the phone and face‑to‑face
• Mentor and train Level 1 Helpdesk staff
• Troubleshoot and resolve issues across the Microsoft technology stack
• Deploy and reimage laptops, ensuring efficient setup and handover to users
• Deliver outstanding customer service with clear and professional communication

Skills

Helpdesk support

Troubleshooting

Interpersonal skills

Communication

Proactive attitude

Tools

Intune

SCCM

Active Directory

O365

MS Teams

Azure

Job description

Ethan Global in Brisbane is seeking a Desktop Level 2 Consultant for an onsite, five-day-a-week role. You will work directly with users to resolve technical issues and drive excellence in service delivery.

The role focuses on Level 1 and 2 support, mentoring junior staff, and troubleshooting the Microsoft technology stack across large enterprise environments. Excellent communication and a proactive customer‑facing approach are essential.