Desktop Consultant

Ethan Talent; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Ethan Global in Melbourne is seeking a Desktop Level 2 Consultant to join our onsite team five days a week. You will work directly with users to resolve technical issues and contribute to service delivery excellence, leveraging Windows OS, Active Directory, and Microsoft 365.

The role requires strong communication, customer service, and hands-on troubleshooting across the Microsoft stack, including deploying laptops, imaging, and mentoring Level 1 staff.

Qualifications

• Proven experience in a service desk environment resolving Level 1 & 2 issues.
• Experience working in large enterprise environments.
• Strong technical troubleshooting and problem-solving skills.
• Excellent interpersonal and communication skills – must be confident working face-to-face with users.
• Proactive attitude with a genuine passion for helping people.

Responsibilities

• Provide Level 1 and 2 technical support both over the phone and face-to-face
• Mentor and train Level 1 Helpdesk staff
• Troubleshoot and resolve issues across the Microsoft technology stack
• Deploy and reimage laptops, ensuring efficient setup and handover to users
• Deliver outstanding customer service with clear and professional communication

Skills

Service desk exp

Face-to-face support

Troubleshooting

Interpersonal skills

Proactive attitude

Tools

Windows OS

Active Directory

DNS/DHCP/TCP-IP

MS Exchange

Intune/Azure

Job description

Desktop Level 2 Consultant – Onsite Role (5 Days)

Location: Melbourne CBD

Company: Ethan Global

Ethan is one of Australia's largest privately-owned service providers in the ICT industry. We’re known for our entrepreneurial spirit, can-do culture, and unwavering commitment to innovative thinking and best-in-class service delivery.

We are currently seeking a motivated and experienced Desktop Level 2 Consultant to join our dynamic team. This is an onsite role, five days a week, where you’ll be working directly with users to resolve technical issues and help drive excellence in service delivery.

Key Responsibilities:

• Provide Level 1 and 2 technical support both over the phone and face-to-face
• Mentor and train Level 1 Helpdesk staff
• Troubleshoot and resolve issues across the Microsoft technology stack
• Deploy and reimage laptops, ensuring efficient setup and handover to users
• Deliver outstanding customer service with clear and professional communication

Essential Skills & Experience:

• Proven experience in a service desk environment resolving Level 1 & 2 issues
• Experience working in large enterprise environments
• Strong technical troubleshooting and problem-solving skills
• Excellent interpersonal and communication skills – must be confident working face-to-face with users
• Proactive attitude with a genuine passion for helping people

Technical Expertise in:

• Operating Systems: Windows XP/7/8/10/11
• Directory Services: Active Directory (account administration)
• Networking: DNS, DHCP, TCP/IP, patching, basic Cisco knowledge
• Software: Microsoft Office (2003–2010), MS Exchange, MS System Center
• Cloud & Endpoint Management: Intune, Azure
• Hardware Support: PCs, printers, and peripherals
• Network Admin Experience is highly regarded

Why Join Ethan?

At Ethan, you’re not just a number — you’re part of a close-knit team that values collaboration, innovation, and growth. If you’re ready to step into a challenging and rewarding role where your skills will be recognised and your potential developed, we’d love to hear from you.