Desktop Support Engineer L1/L2: Windows & Mac

Milestone IT (Milestone Information Technology)

Melbourne

On-site

AUD 60,000 - 75,000

Full time

4 days ago

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Job summary

Milestone IT (Milestone Information Technology) is seeking a Desktop Support Engineer Level 1/2 in Melbourne to deliver timely, user-focused IT support across desktops, laptops, and software. You will help diagnose issues, configure operating systems, manage user profiles, and document solutions.

The role emphasizes strong communication, problem-solving, and the ability to work independently in a fast-paced environment, with opportunities to grow technical skills and contribute to knowledge base

Qualifications

Proven experience as a Desktop Support Engineer (Level 1/2) or similar role.
Strong knowledge of Windows and Mac operating systems.
Familiarity with TCP/IP, DNS, DHCP and VPN.
Troubleshooting hardware and software issues.
Hands-on with Active Directory, Exchange and Office 365.
Excellent problem-solving and interpersonal skills.
Ability to work independently and in a fast-paced environment.
Certifications such as CompTIA A+ or MCDST are a plus.

Responsibilities

Provide first and second-level technical support for desktops, laptops, software and peripherals.
Diagnose and troubleshoot hardware and software issues promptly.
Install, configure, and maintain operating systems and applications.
Set up and manage user accounts, permissions, and profiles.
Ensure timely resolution of support tickets.
Collaborate with cross-functional teams to resolve issues.
Conduct hardware and software inventory management.
Document support activities and solutions.
Offer exceptional customer service to end-users.