Desktop Support Officer -Cairns,Queensland, Australia

Axiom Technologies; Cairns Regional; On-site; AUD 60,000 - 75,000; Full time

Job summary

Axiom Technologies in Cairns, Australia, seeks a Desktop Support Officer to deliver onsite and on-call end-user support within a desktop computing environment. You will coordinate with technical groups to resolve issues and ensure timely service delivery.

The role requires 2+ years in Level 2/3 desktop support, strong Windows, AD, and scripting skills, and experience with MS Office, Intune, SCCM, and ticketing systems. Commits to high-quality customer service.

Qualifications

• 2+ years in Level 2/3 desktop support.
• Experience troubleshooting Windows 10/11 and Intune.
• Strong knowledge of Active Directory and Group Policies.
• Familiar with MS Office, SCCM, and Office 365.

Responsibilities

• Provide onsite/on-call end-user support in the desktop environment.
• Coordinate issues across technical groups and document tickets.
• Troubleshoot hardware and application issues, including Office and browsers.
• Assist with software updates and security patches.

Skills

PowerShell

Active Directory

Group Policies

Scripting

Troubleshooting

Windows 10/11

MS Office

Office 365

Customer service

Communication

ITIL

Ticketing

Education

CompTIA A+

MCITP (Desktop)

MOS Certification

OEM Maintenance Certification

Tools

Intune

SCCM

Outlook

Ticketing System

Job description

Desktop Support Officer -Cairns,Queensland, Australia

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium- to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills andExperience

• 2+ years of Experience in Level 2/3 desktop support.
• Windows 10 or 11 Admin troubleshooting experience of Intune, cloud and thick build machines
• Keep up with Windows App and Update release information
• Provide Web application support for Edge or Chrome
• Provide Cloud application support (collaborate with app owners where required)
• Support 3rdparty applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
• Familiar with AppV applications, MS Store Apps and packaged applications
• Troubleshoot / find root cause for general performance issues
• Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
• Office license management or troubleshooting
• Keep up with release information for MS Office and security updates
• Support Office issues for native laptop or cloud applications
• Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
• Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
• Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
• Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
• Good Client management and communication skills.
• Should be able to troubleshoot if any application is not working due to network related issues.
• Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.
• Good Understanding of ITIL concept & ticketing tool.
• Accurately document all work performed through ticketing system including details.

Personal Attributes:

• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Microsoft Office applications
• PC\Laptop hardware
• PC\Laptop peripherals, including printers

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• PC\Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 3+ years of relevant experience.