Onsite Customer Service Specialist – Permanent Ballarat

Concentrix; Yeppoon; In loco; AUD 32.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free Parking

Award-winning workplace

Employee Assistance Program (EAP)

Discounts with well-known brands

Descrizione del lavoro

Concentrix Ballarat is hiring Customer Service Specialists to support a leading Australian superannuation fund. You will be the first point of contact, handling inquiries across phone, web, apps, social media and email, delivering a personalised service.

The role offers permanent full-time onsite work, a starting rate of AU$28.12 per hour plus super, penalties, and a performance incentive scheme, with training to set you up for success.

Competenze

• No formal qualifications stated.
• Exceptional customer service skills required.
• Able to navigate multiple computer systems in a fast-paced environment.
• Strong communication and interpersonal skills with a professional, friendly approach.
• Must have full working rights in Australia and be at least 18 years of age.
• Ability to complete background and police checks.

Mansioni

• First point of contact for customer service and account management.
• Understand individual customer needs and deliver a personalised experience.
• Support customers through multiple channels: voice, web messaging, apps, social media, and email.
• Guide customers through eligibility criteria for early release of super.

Descrizione del lavoro

Concentrix Ballarat is hiring Customer Service Specialists to support a leading Australian superannuation fund. You will be the first point of contact, handling inquiries across phone, web, apps, social media and email, delivering a personalised service.

The role offers permanent full-time onsite work, a starting rate of AU$28.12 per hour plus super, penalties, and a performance incentive scheme, with training to set you up for success.