Customer Service Officer

Concentrix Services Pty Ltd; Ballarat; On-site; AUD 36,000 - 41,000; Full time

Benefits offered by this job

Comprehensive training

Work-life balance

Ballarat office with free parking

Career progression

Wellbeing programs

Job summary

Concentrix Services Pty Ltd is seeking multiple Member Support Specialists in Ballarat to join our vibrant contact centre. You will handle inbound enquiries for one of Australia's largest superannuation funds and help members navigate their financial futures with confidence.

We offer structured onboarding, a Monday–Friday roster, no weekend work, and a clear path for career progression. This role provides a supportive environment, competitive hourly pay, and on-site parking at Ballarat.

Qualifications

• Prior customer service experience is valued but not required.
• Excellent verbal and written communication skills.
• Ability to multitask across multiple systems and tasks.
• Strong composure and problem-solving under pressure.
• Commitment to privacy and security when handling personal information.

Responsibilities

• Handle inbound calls and assist members with superannuation enquiries.
• Navigate internal systems to resolve queries accurately and efficiently.
• Provide clear guidance and direct customers to the right resources.
• Support a positive customer experience and uphold quality standards.

Skills

Customer service

Communication

Multitasking

Resilience

Teamwork

Adaptability

Job description

Job Title: Customer Service Officer Job Description Provide personalized support, manage enquiries, and grow within an award-winning global company offering career advancement and benefits.

Are you ready to embark on a rewarding career journey in 2026?

We are seeking multiple passionate Member Support Specialists to join our vibrant Contact Centre team in Ballarat, working with one of Australia's largest superannuation funds.

Our Australian Super team is expanding rapidly, and we’re looking for dedicated customer experience professionals to join us.

As part of our team, you’ll support one of the nation’s most biggest superannuation funds, helping members navigate their financial futures with confidence and clarity.

Whether you have contact centre experience or are new to the industry, we value your passion for service and commitment to making a difference.

With full training provided and a clear path for career development, this is an excellent opportunity to grow your skills in a supportive, professional environment.

What We Offer:

• Comprehensive Training: You’ll receive structured onboarding and ongoing coaching - we’ll ensure you’re fully equipped to succeed.
• Work-Life Balance: Monday to Friday roster with rotating shifts between 7:00 am and 8:00 pm - no weekend work required.
• $28.12 per hour + super
• Modern Office Location: Based in our Ballarat office, free parking and close to public transport
• Career Progression: 80% of our frontline leadership team began in this role, we’re serious about internal growth.
• Supportive Culture: Enjoy a positive team environment with regular social events, wellbeing programs, and a relaxed dress code.

What You’ll Be Doing:

• Delivering Exceptional Support: Handle inbound calls and assist customers with a wide range of superannuation enquiries - including online access, contributions, pension accounts, withdrawals, and investments.
• Using Systems Effectively: Navigate internal platforms to resolve queries efficiently and accurately.
• Maintaining Security and Compliance: Ensure the protection of personal information and adhere to relevant guidelines and procedures.
• Providing Clear Guidance: Direct customers to appropriate resources and further support when needed.

What We’re Looking For:

• Strong communication and interpersonal skills with a professional, friendly approach
• Ability to multitask and work confidently across multiple systems
• Composure and resilience when handling complex or high-pressure interactions
• Eagerness to learn and take on new challenges
• A team-oriented mindset with a strong sense of personal accountability

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.

Location: AUS Ballarat Corner University Drive and Vincent Drive

Language Requirements: Time Type: Full time

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Mission:

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.