Customer Service Specialists

Concentrix; Ballarat; On-site; AUD 54,000 - 60,000; Full time

Benefits offered by this job

Permanent employment opportunity

Free Parking & Vibrant workplace

Reward and recognition programs

Discount partnerships with well-knowns

Employee Assistance Program (EAP) for員

Job summary

Concentrix Ballarat is seeking Customer Service Specialists to join our expanding team at the Ballarat delivery centre. Start date is 23 February 2026. You will be the first point of contact for customers and manage accounts, delivering personalised service across voice, web messaging, apps, social media, and email.

This permanent, full-time onsite role offers on-site training, competitive pay, and progression opportunities within a vibrant, inclusive workplace.

Qualifications

• No contact centre experience required but exceptional customer service skills are essential.

Responsibilities

• First point of contact for customer service and account management.
• Understand individual customer needs and deliver a personalised experience.
• Support customers through multiple channels: voice, web messaging, apps, social media and email.
• Assist customers with eligibility criteria for early release of super.

Job description

Job Title: Customer Service Specialists Job Description Our Team rapidly expanding and we are now hiring for roles commencing 23rd February 2026. Bring your exceptional customer service skills to a whole new career. We are looking for Customer Service Specialists, to join our vibrant team, at our Ballarat delivery centre delivery centre, working with our Australian leading superannuation fund.

Key Role Details

• Start date: 23rd February 2026.
• Pay: $28.12 per hour + super + penalty rates and performance incentive scheme.
• Contract: Permanent, full-time onsite opportunities.
• Hours: Monday to Friday 8am-8pm and Saturday 9am-5pm if you join our digital team.

Comprehensive Paid Training

You’ll receive structured onboarding and ongoing coaching - we’ll ensure you’re fully equipped to succeed.

Key Responsibilities

• First point of contact for customer service and account management
• Ability to understand individual customer needs and deliver a personalised experience
• Support customers through multiple channels. Voice line, web messaging, smart phone apps, social media enquiries and email
• Hold the higher level of emotional intelligence and resilience to guide customers through the eligibility criteria for early release of super

What’s in it for you?

This is a great opportunity to experience the power of what’s next and develop "friends for life" at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

Career Progression

80% of our frontline leadership team began in this role, we’re serious about internal growth.

Supportive Culture

Enjoy a positive team environment with regular social events, wellbeing programs, and a relaxed dress code.

Benefits and Perks

• Permanent employment opportunity
• Free Parking & in Vibrant - award winning workplace
• Reward and recognition programs
• Perks and partnership discounts with well-known brands
• An exciting role
• Free Employee Assistance Program (EAP) for all staff and immediate family members

Who are you?

• You believe quality customer service is paramount when dealing with customers.
• No contact centre experience necessary but exceptional customer service skills are a must!
• Ability to navigate multiple computer systems and programs in a fast-paced environment.
• Passionate about customer service and an excellent communicator.
• Strong communication and interpersonal skills with a professional, friendly approach.
• Efficient investigation and problem-solving skills.
• Ability to adapt and retain product knowledge in dynamic and evolving markets.
• Strong communication and interpersonal skills with a professional, friendly approach.
• Must have full working rights in Australia and be at least 18 years of age.
• Ability to complete background and police checks.

Diversity & Inclusion

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms.

As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.

Location

AUS Ballarat Corner University Drive and Vincent Drive

Time Type

Full time2026-02-23

Company Overview

We power the brands of the future. Some call us a global technology and services leader. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. We design game-changing brand experiences, build and scale secure AI technologies, and build loyalty to drive revenue. We’re the strategic thinkers who design brand-defining experiences. The technologists and engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy and design with data and analytics, enterprise technology, and digital operations. We could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.