Member Support Specialist – Superannuation (Ballarat, Mon-Fri)

Concentrix Services Pty Ltd; Ballarat; On-site; AUD 36,000 - 41,000; Full time

Benefits offered by this job

Comprehensive training

Work-life balance

Ballarat office with free parking

Career progression

Wellbeing programs

Job summary

Concentrix Services Pty Ltd is seeking multiple Member Support Specialists in Ballarat to join our vibrant contact centre. You will handle inbound enquiries for one of Australia's largest superannuation funds and help members navigate their financial futures with confidence.

We offer structured onboarding, a Monday–Friday roster, no weekend work, and a clear path for career progression. This role provides a supportive environment, competitive hourly pay, and on-site parking at Ballarat.

Qualifications

• Prior customer service experience is valued but not required.
• Excellent verbal and written communication skills.
• Ability to multitask across multiple systems and tasks.
• Strong composure and problem-solving under pressure.
• Commitment to privacy and security when handling personal information.

Responsibilities

• Handle inbound calls and assist members with superannuation enquiries.
• Navigate internal systems to resolve queries accurately and efficiently.
• Provide clear guidance and direct customers to the right resources.
• Support a positive customer experience and uphold quality standards.

Skills

Customer service

Communication

Multitasking

Resilience

Teamwork

Adaptability

Job description

Concentrix Services Pty Ltd is seeking multiple Member Support Specialists in Ballarat to join our vibrant contact centre. You will handle inbound enquiries for one of Australia's largest superannuation funds and help members navigate their financial futures with confidence.

We offer structured onboarding, a Monday–Friday roster, no weekend work, and a clear path for career progression. This role provides a supportive environment, competitive hourly pay, and on-site parking at Ballarat.