Customer Service Specialists

cnx; Ballarat; On-site; AUD 56,000 - 60,000; Full time

Benefits offered by this job

Free Parking

Permanent employment opportunity

Structured onboarding and coaching

Wellbeing programs

Employee Assistance Program (EAP)

Discounts with brands

Job summary

Concentrix Ballarat is hiring Customer Service Specialists to join our team at the Ballarat delivery centre. Start date 23 February 2026. Permanent, full-time onsite opportunities with Monday–Friday 8am–8pm and Saturday 9am–5pm for digital team.

Earn $28.12 per hour plus super, penalties, and performance incentives. Comprehensive paid training, onboarding and ongoing coaching ensure you are fully equipped to succeed.

Qualifications

• Experience delivering exceptional customer service across channels.
• Ability to understand customer needs and tailor responses.
• Strong communication and interpersonal skills with a friendly, professional approach.

Responsibilities

• Be the first point of contact for customer service and account management.
• Understand customer needs and deliver a personalised experience.
• Support customers via voice, web messaging, apps, social media and email.
• Guide customers through eligibility criteria for early release of super.

Skills

Customer service

Multichannel support

Communication

Problem solving

Tools

CRM systems

Job description

Job Title: Customer Service Specialists

Job Description

Our Team rapidly expanding and we are now hiring for roles commencing 23rd February 2026.

Bring your exceptional customer service skills to a whole new career.

We are looking for Customer Service Specialists, to join our vibrant team, at our Ballarat delivery centre delivery centre, working with our Australian leading superannuation fund.

Key Role Details:

• Start date 23rd February!
• $28.12 per hour + super +penalty rates and performance incentive scheme
• Permanent, full-time onsite opportunities
• Monday to Friday 8am - 8pm and Saturday 9am to 5pm if you join our digital team.
• Comprehensive Paid Training: You'll receive structured onboarding and ongoing coaching - we'll ensure you're fully equipped to succeed.

Key Responsibilities:

• First point of contact for customer service and account management
• Ability to understand individual customer needs and deliver a personalised experience
• Support customers through multiple channels. Voice line, web messaging, smart phone apps, social media enquiries and email
• Hold the higher level of emotional intelligence and resilience to guide customers through the eligibility criteria for early release of super.

What's in it for you?

This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed

• Career Progression: 80% of our frontline leadership team began in this role, we're serious about internal growth.
• Supportive Culture: Enjoy a positive team environment with regular social events, wellbeing programs, and a relaxed dress code.
• Permanent employment opportunity
• Free Parking & in Vibrant - award winning workplace
• Reward and recognition programs
• Perks and partnership discounts with well-known brands
• An exciting role
• Free Employee Assistance Program (EAP) for all staff and immediate family members

Who are you?

• You believe quality customer service is paramount when dealing with customers. No contact centre experience necessary but exceptional customer service skills are a must!
• Ability to navigate multiple computer systems and programs in a fast-paced environment
• Passionate about customer service and an excellent communicator
• Strong communication and interpersonal skills with a professional, friendly approach
• Efficient investigation and problem-solving skills
• Ability to adapt and retain product knowledge in dynamic and evolving markets
• Strong communication and interpersonal skills with a professional, friendly approach
• Must have full working rights in Australia and be at least 18 years of age
• Ability to complete background and police checks.

We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.

Location:

AUS Ballarat Corner University Drive and Vincent Drive

Time Type:

Full time2026-02-23