Multichannel Customer Service Specialist - Ballarat

Concentrix; Ballarat; On-site; AUD 54,000 - 60,000; Full time

Benefits offered by this job

Permanent employment opportunity

Free Parking & Vibrant workplace

Reward and recognition programs

Discount partnerships with well-knowns

Employee Assistance Program (EAP) for員

Job summary

Concentrix Ballarat is seeking Customer Service Specialists to join our expanding team at the Ballarat delivery centre. Start date is 23 February 2026. You will be the first point of contact for customers and manage accounts, delivering personalised service across voice, web messaging, apps, social media, and email.

This permanent, full-time onsite role offers on-site training, competitive pay, and progression opportunities within a vibrant, inclusive workplace.

Qualifications

• No contact centre experience required but exceptional customer service skills are essential.

Responsibilities

• First point of contact for customer service and account management.
• Understand individual customer needs and deliver a personalised experience.
• Support customers through multiple channels: voice, web messaging, apps, social media and email.
• Assist customers with eligibility criteria for early release of super.

Job description

Concentrix Ballarat is seeking Customer Service Specialists to join our expanding team at the Ballarat delivery centre. Start date is 23 February 2026. You will be the first point of contact for customers and manage accounts, delivering personalised service across voice, web messaging, apps, social media, and email.

This permanent, full-time onsite role offers on-site training, competitive pay, and progression opportunities within a vibrant, inclusive workplace.