Member Support Specialist – Superannuation (Ballarat)

cnx; Ballarat; On-site; AUD 39,000 - 44,000; Full time

Benefits offered by this job

Comprehensive training

Work‑life balance

Modern Ballarat office with parking

Career progression

Job summary

Concentrix in Ballarat is hiring for a Customer Service Officer to support members with superannuation enquiries and provide a high level of customer care.

This role offers comprehensive training, a Monday–Friday roster with shifts from 7:00 am to 8:00 pm, no weekend work, and a modern Ballarat office with parking. Internal progression is encouraged in a supportive, inclusive environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and navigate multiple systems.
• Calm, resilient and professional under pressure.
• Willingness to learn and take on new challenges.

Responsibilities

• Handle inbound calls and assist customers with superannuation enquiries.
• Navigate internal platforms to resolve queries accurately and efficiently.
• Protect personal information and follow set guidelines and procedures.
• Direct customers to resources and further support when needed.

Skills

Strong communication

Interpersonal skills

Multitasking

System navigation

Team player

Job description

Concentrix in Ballarat is hiring for a Customer Service Officer to support members with superannuation enquiries and provide a high level of customer care.

This role offers comprehensive training, a Monday–Friday roster with shifts from 7:00 am to 8:00 pm, no weekend work, and a modern Ballarat office with parking. Internal progression is encouraged in a supportive, inclusive environment.