Customer Service Officer

cnx; Ballarat; On-site; AUD 39,000 - 44,000; Full time

Benefits offered by this job

Comprehensive training

Work‑life balance

Modern Ballarat office with parking

Career progression

Job summary

Concentrix in Ballarat is hiring for a Customer Service Officer to support members with superannuation enquiries and provide a high level of customer care.

This role offers comprehensive training, a Monday–Friday roster with shifts from 7:00 am to 8:00 pm, no weekend work, and a modern Ballarat office with parking. Internal progression is encouraged in a supportive, inclusive environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and navigate multiple systems.
• Calm, resilient and professional under pressure.
• Willingness to learn and take on new challenges.

Responsibilities

• Handle inbound calls and assist customers with superannuation enquiries.
• Navigate internal platforms to resolve queries accurately and efficiently.
• Protect personal information and follow set guidelines and procedures.
• Direct customers to resources and further support when needed.

Skills

Strong communication

Interpersonal skills

Multitasking

System navigation

Team player

Job description

Job Title: Customer Service Officer

Job Description

Provide personalized support, manage enquiries, and grow within an award-winning global company offering career advancement and benefits. Are you ready to embark on a rewarding career journey in 2026? We are seeking multiple passionate Member Support Specialists to join our vibrant Contact Centre team in Ballarat, working with one of Australia's largest superannuation funds

Our Australian Super team is expanding rapidly, and we're looking for dedicated customer experience professionals to join us. As part of our team, you'll support one of the nation's most biggest superannuation funds, helping members navigate their financial futures with confidence and clarity.

Whether you have contact centre experience or are new to the industry, we value your passion for service and commitment to making a difference. With full training provided and a clear path for career development, this is an excellent opportunity to grow your skills in a supportive, professional environment.

What We Offer

• Comprehensive Training: You'll receive structured onboarding and ongoing coaching - we'll ensure you're fully equipped to succeed.
• Work-Life Balance: Monday to Friday roster with rotating shifts between 7:00 am and 8:00 pm - no weekend work required.
• $28.12 per hour + super
• Modern Office Location: Based in our Ballarat office, free parking and close to public transport
• Career Progression: 80% of our frontline leadership team began in this role, we're serious about internal growth.
• Supportive Culture: Enjoy a positive team environment with regular social events, wellbeing programs, and a relaxed dress code.

What You'll Be Doing

• Delivering Exceptional Support: Handle inbound calls and assist customers with a wide range of superannuation enquiries - including online access, contributions, pension accounts, withdrawals, and investments.
• Using Systems Effectively: Navigate internal platforms to resolve queries efficiently and accurately.
• Maintaining Security and Compliance: Ensure the protection of personal information and adhere to relevant guidelines and procedures.
• Providing Clear Guidance: Direct customers to appropriate resources and further support when needed.

What We're Looking For

• Strong communication and interpersonal skills with a professional, friendly approach
• Ability to multitask and work confidently across multiple systems
• Composure and resilience when handling complex or high-pressure interactions
• Eagerness to learn and take on new challenges
• A team-oriented mindset with a strong sense of personal accountability

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.

Location

AUS Ballarat Corner University Drive and Vincent Drive

Time Type

Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents