Onsite Compassionate Front Desk & Bereavement Support

Metropolitan Memorial Parks; Rookwood; On-site; AUD 55,000 - 75,000; Full time

Job summary

Metropolitan Memorial Parks is seeking a dedicated receptionist/administration professional to join our team onsite at Rookwood General Cemetery. You will be the first point of contact for grieving families, providing compassionate assistance and coordinating memorial services and product offerings.

With a focus on empathy, detail, and service, the role supports families through sensitive processes, maintains records, and collaborates with stakeholders to ensure smooth operations in a respectful

Qualifications

• Minimum of 3 years' experience in reception or administration roles.
• Ability to thrive in a fast-paced environment and manage sensitive situations with empathy.
• Experience in the cemetery sector is advantageous.
• Strong transferable skills and computer proficiency in in-house systems, CRM, and MS Office.

Responsibilities

• Greet visitors and answer phones; manage inquiries at the front desk.
• Coordinate services and products offered to families and customers.
• Follow up on documentation with stakeholders and families.
• Answer general inquiries with professionalism and accuracy.
• Manage and escalate customer complaints with empathy and resilience.
• Support families of the bereaved with memorial arrangements and service options.
• Deliver exceptional customer service with strong organisation.

Skills

Reception experience

Administration

CRM software

MS Office

Attention to detail

Customer service

Team player

Education

Business admin cert

Tools

CRM software

MS Office

Job description

Metropolitan Memorial Parks is seeking a dedicated receptionist/administration professional to join our team onsite at Rookwood General Cemetery. You will be the first point of contact for grieving families, providing compassionate assistance and coordinating memorial services and product offerings.

With a focus on empathy, detail, and service, the role supports families through sensitive processes, maintains records, and collaborates with stakeholders to ensure smooth operations in a respectful