Compassionate Administrative Assistant Reception & Bookings

Ipswich Cemeteries; Willowbank; On-site; AUD 60,000 - 70,000; Full time

Job summary

Ipswich Cemeteries is seeking a skilled Administrative Assistant to join our close-knit team in a permanent role, Monday–Friday, 8:00am–4:00pm, with occasional extra hours. You will support daily operations at the cemetery and crematorium, handling reception, bookings, and records with professionalism and empathy.

You will work with the Office Manager, interact with families, funeral directors and colleagues, and use MS Office and Xero.

Qualifications

• Minimum 3 years’ experience in office administration.
• Proficient in MS Office and Xero.
• Strong communication and interpersonal skills.

Responsibilities

• Provide professional reception services across phone, email, and front desk.
• Coordinate burial, cremation, chapel, and catering bookings with funeral directors.
• Maintain databases and accurate manual records (handwritten registers).
• Manage office supplies and general administration (filing, copying, archiving).
• Prepare invoices and process payments in Xero.
• Operate the chapel audio/visual system.
• Ensure facilities are cleaned and prepared between services.

Skills

Attention to detail

Empathy

Clear communication

Multitasking

Tools

MS Office

Xero

Job description

Ipswich Cemeteries is seeking a skilled Administrative Assistant to join our close-knit team in a permanent role, Monday–Friday, 8:00am–4:00pm, with occasional extra hours. You will support daily operations at the cemetery and crematorium, handling reception, bookings, and records with professionalism and empathy.

You will work with the Office Manager, interact with families, funeral directors and colleagues, and use MS Office and Xero.