Compassionate Funeral Services Assistant – Client Care & Support

MAYDAY Recruitment Group; Sydney; On-site; AUD 45,000 - 65,000; Full time

Job summary

Mayday Recruitment Group is partnering with a respected funeral services organisation to recruit a Funeral Services Assistant. The role suits someone compassionate, service-driven and comfortable supporting families at meaningful moments.

You will assist in delivering professional funeral services, contribute to a positive workplace, and uphold customer care, teamwork and service quality across the location.

Qualifications

• Experience in a service-focused environment.
• Ability to learn quickly and follow instructions.
• Strong communication skills with empathy and composure.

Responsibilities

• Providing exceptional customer service to families, clients and internal stakeholders.
• Supporting funeral services and day-to-day operations at the location.
• Ensuring compliance with internal policies, procedures, and quality standards.
• Assisting with preparation, coordination and service delivery as required.
• Contributing to a collaborative and respectful team environment.
• Supporting health, safety and wellbeing standards in the workplace.

Skills

Customer service

Empathy

Attention to detail

Communication

Job description

Mayday Recruitment Group is partnering with a respected funeral services organisation to recruit a Funeral Services Assistant. The role suits someone compassionate, service-driven and comfortable supporting families at meaningful moments.

You will assist in delivering professional funeral services, contribute to a positive workplace, and uphold customer care, teamwork and service quality across the location.