Compassionate Funeral Services Assistant | Supportive Team

Greater Metropolitan Cemeteries Trust; City of Melbourne; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Two RDO per month

Training and Development opportunities

Free onsite car parking

Collaborative team environment

Employee Assistance Program

Job summary

The Greater Metropolitan Cemeteries Trust (GMCT) is seeking a Funeral Services Assistant to support grieving families with empathy and professionalism. You will assist with crematorium operations, data handling of remains, and gatehouse duties, ensuring a safe and respectful environment.

Reporting to the Senior Supervisor, you will navigate changing situations with emotional awareness, maintain confidentiality, and uphold GMCT values of integrity and compassion.

Qualifications

• Experience in customer service with a calm, professional demeanor.
• Current Driver’s license is mandatory.
• SOP use of cremators training; AV equipment familiarity desirable.

Responsibilities

• General crematorium duties – processing, storage and handling of cremated remains.
• Data administration of deceased and cremated remains.
• Gatehouse duties escort for funeral services and families to burial site.
• No-family in attendance interments or retrieval/ scattering.
• Receive deliveries from funeral directors and verify paperwork per Cemeteries and Crematoria Act.

Skills

Customer service

Attention to detail

Calm demeanor

Flexibility

Initiative

Tools

Current Driver’s license

SOP training for cremators

Audio/Visual equipment familiarity

Job description

The Greater Metropolitan Cemeteries Trust (GMCT) is seeking a Funeral Services Assistant to support grieving families with empathy and professionalism. You will assist with crematorium operations, data handling of remains, and gatehouse duties, ensuring a safe and respectful environment.

Reporting to the Senior Supervisor, you will navigate changing situations with emotional awareness, maintain confidentiality, and uphold GMCT values of integrity and compassion.