Customer Care Support

Metropolitan Memorial Parks; Rookwood; On-site; AUD 55,000 - 75,000; Full time

Job summary

Metropolitan Memorial Parks is seeking a dedicated receptionist/administration professional to join our team onsite at Rookwood General Cemetery. You will be the first point of contact for grieving families, providing compassionate assistance and coordinating memorial services and product offerings.

With a focus on empathy, detail, and service, the role supports families through sensitive processes, maintains records, and collaborates with stakeholders to ensure smooth operations in a respectful

Qualifications

• Minimum of 3 years' experience in reception or administration roles.
• Ability to thrive in a fast-paced environment and manage sensitive situations with empathy.
• Experience in the cemetery sector is advantageous.
• Strong transferable skills and computer proficiency in in-house systems, CRM, and MS Office.

Responsibilities

• Greet visitors and answer phones; manage inquiries at the front desk.
• Coordinate services and products offered to families and customers.
• Follow up on documentation with stakeholders and families.
• Answer general inquiries with professionalism and accuracy.
• Manage and escalate customer complaints with empathy and resilience.
• Support families of the bereaved with memorial arrangements and service options.
• Deliver exceptional customer service with strong organisation.

Skills

Reception experience

Administration

CRM software

MS Office

Attention to detail

Customer service

Team player

Education

Business admin cert

Tools

CRM software

MS Office

Job description

With a commitment to providing compassionate care and affordable choices, Metropolitan Memorial Parks manages eight Memorial Parks across the Sydney and Hunter region, serving as places of reflection and support for communities.

About the Role

Are you driven by the desire to offer solace and support to grieving families during their most difficult times? Do you excel in providing outstanding customer service, paying meticulous attention to detail and handling sensitive situations with grace and empathy? If these qualities resonate with you, we invite you to join our team in this fulltime permanent position based onsite at Rookwood General Cemetery.

As the first point of contact for families, your role will be crucial in providing compassionate assistance and support. Your responsibilities will encompass a diverse range of duties, all centered around ensuring that families receive the care and attention they need during

Key Responsibilities:

• Handling reception duties including greeting visitors, answering phones, and managing inquiries.
• Assisting with the coordination of services and products offered to customers.
• Following up on documentation and details with stakeholders and families.
• Addressing general inquiries with professionalism and accuracy.
• Managing and escalating customer complaints with empathy and resilience.
• Liaising with and supporting families of the bereaved regarding memorial arrangements, product offerings, locating loved ones and service options.
• Providing exceptional customer service while demonstrating strong organisational skills.

About You:

To excel in this role, you should possess the following qualifications and skills:

• A minimum of 3 years' experience in reception and administration support roles.
• Proven ability to thrive in a fast-paced, ever-changing environment.
• Previous experience in the cemetery sector would be advantageous.
• Relevant and transferrable skills and abilities.
• Intermediate to advanced computer skills, including proficiency in in-house systems, CRM software and MS Office.
• Strong attention to detail with a focus on productivity and efficiency.
• Preferably, experience in a customer-centric, service-focused environment.
• Ability to handle difficult or sensitive situations professionally and effectively.
• Proficient in multitasking and managing multiple tasks simultaneously.
• A team player with a cooperative, flexible and proactive approach.

Join Our Team:

Joining our team offers a fulfilling opportunity to positively impact families during challenging times. We foster a supportive and inclusive team culture, in a unique environment. Additionally, you'll benefit from a stable work environment and access to professional development opportunities.