Onboarding & Customer Care Specialist (Hybrid)

WOW Recrutiment; Melbourne; Hybrid; AUD 47,000 - 66,000; Full time

Benefits offered by this job

Permanent opportunity

Hybrid after training

Immediate start

Competitive rate

Job summary

WOW Recruitment in Melbourne's CBD is seeking a Customer Service & Onboarding Administrator to support a global workforce solutions organisation. You will be the key point of contact for workers and clients, handling onboarding, compliance, documentation and queries with a focus on exceptional service.

This temp, full-time role offers hybrid working after a training period (WFH Mondays & Fridays), a competitive hourly rate, and immediate start.

Qualifications

• Experience in onboarding, recruitment, HR administration, contractor management or high-volume customer service.
• A genuine passion for helping people and delivering exceptional customer service.
• Strong communication skills and confidence speaking with clients and stakeholders.
• Professional, energetic and positive attitude.
• Ability to remain calm under pressure and manage multiple priorities.
• Strong attention to detail and problem-solving skills.
• Confident using Microsoft Office and CRM systems.

Responsibilities

• Act as the first point of contact for workers and clients, providing exceptional customer support.
• Coordinate onboarding documentation, contracts and visa/work rights checks.
• Investigate and resolve worker and client queries, taking ownership through to resolution.
• Maintain accurate records across multiple systems and ensure compliance requirements are met.
• Liaise with payroll and invoicing teams to ensure smooth service delivery.
• Support HR-related processes including timesheets, performance matters and workplace health & safety.

Skills

Onboarding coordination

Customer service

HR administration

CRM systems

Microsoft Office

Communication

Problem-solving

Tools

CRM systems

Microsoft Office

Job description

WOW Recruitment in Melbourne's CBD is seeking a Customer Service & Onboarding Administrator to support a global workforce solutions organisation. You will be the key point of contact for workers and clients, handling onboarding, compliance, documentation and queries with a focus on exceptional service.

This temp, full-time role offers hybrid working after a training period (WFH Mondays & Fridays), a competitive hourly rate, and immediate start.