Hybrid Customer Support Specialist | Sydney CBD

Weploy; Sydney; Hybrid; AUD 43,000 - 61,000; Full time

Job summary

Weploy is hiring several Customer Support Specialists in Sydney CBD to join a busy Client Services team. This is a 6-week assignment with potential extension or permanency for the right candidates, and a hybrid arrangement requiring about two days in the office each week.

Initial training will require 2–3 days in the office to learn systems and build product knowledge. You’ll handle inbound calls, emails, and admin tasks, supporting customers through product queries and processes.

Qualifications

• Experience in customer service or contact centres.
• Ability to handle high-volume inbound calls and emails.
• Strong communication and problem‑solving skills.

Responsibilities

• Respond to high-volume inbound customer enquiries via phone and email.
• Assist with general enquiries relating to products and services.
• Explain processes and guide customers to the next steps.
• Collaborate with internal teams to resolve enquiries.
• Maintain accurate customer information and administrative tasks.
• Manage challenging conversations professionally.
• Learn product knowledge and take ownership of your learning.

Skills

Customer service experience

Phone support

Email handling

Communication skills

Conflict resolution

Resilience

Job description

Weploy is hiring several Customer Support Specialists in Sydney CBD to join a busy Client Services team. This is a 6-week assignment with potential extension or permanency for the right candidates, and a hybrid arrangement requiring about two days in the office each week.

Initial training will require 2–3 days in the office to learn systems and build product knowledge. You’ll handle inbound calls, emails, and admin tasks, supporting customers through product queries and processes.