Customer Support Specialist — Hybrid + Career Growth

Wow Recruitment; Inner West; Hybrid; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Performance bonus

Hybrid work arrangement

Training & development

Career progression

Job summary

Wow Recruitment is seeking a Customer Service Representative to join a dynamic payments and technology business in Australia. You will deliver top-tier customer support, assist with onboarding, and troubleshoot issues while maintaining CRM records.

The role offers a hybrid work model and clear opportunities for growth in a supportive team environment. With 2+ years in customer service, you will bring strong communication skills, a professional phone manner, and a passion for helping customers in

Qualifications

• At least 2 years in customer service or payments roles.
• Strong verbal and written communication skills.
• Professional phone manner and problem-solving focus.

Responsibilities

• Deliver exceptional customer support via phone and email.
• Assist customers and merchants with onboarding and setup.
• Resolve enquiries and troubleshoot issues efficiently.
• Maintain CRM records and support internal sales/ops teams.
• Meet service levels, KPIs, and customer satisfaction targets.
• Escalate risks, compliance and fraud concerns when required.

Skills

Customer service

Phone manner

Communication

Problem-solving

Multitasking

Attention to detail

Tools

CRM systems

Microsoft Office

Job description

Wow Recruitment is seeking a Customer Service Representative to join a dynamic payments and technology business in Australia. You will deliver top-tier customer support, assist with onboarding, and troubleshoot issues while maintaining CRM records.

The role offers a hybrid work model and clear opportunities for growth in a supportive team environment. With 2+ years in customer service, you will bring strong communication skills, a professional phone manner, and a passion for helping customers in