Tech-Savvy Retail Service Consultant | Full-Time, Joondalup

Singtel; Melbourne; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid work arrangement

Weekly pay

Training provided

Job summary

Singtel is hiring Inbound Customer Service Consultants for a busy Melbourne contact centre. The role is a temporary full‑time position from 30 November 2026 to April 2027, with a hybrid setup: 3 days from home and 2 days in the Melbourne CBD office.

You will handle inbound enquiries, provide accurate information and support colleagues as needed. The role includes comprehensive initial training, ongoing support, a friendly team, and a rotating 8am–8pm roster.

Qualifications

• Previous customer service experience, ideally within a contact centre or office‑based environment.
• Excellent verbal communication skills and a professional phone manner.
• Strong computer literacy to navigate multiple systems.

Responsibilities

• Assist customers with inquiries, providing accurate information and positive experiences.
• Navigate multiple systems, maintain records and complete admin tasks.
• Work towards individual and team targets while delivering excellent service.

Skills

Customer service

Phone support

Attention to detail

Problem solving

Communication skills

Tools

CRM software

MS Office

Job description

Inbound Customer Service Consultant

We are excited to be recruiting for multiple Customer Service Consultants to join a leading Australian organisation specialising in employee benefits, salary packaging and novated leasing solutions.

Working environment: a busy inbound contact centre on a temporary basis from Monday 30th November to April 2027. Team based in Melbourne CBD with hybrid options – 3 days from home per week, 2 days in the office.

Contract & Hours
Full‑time, rotating roster Monday‑Friday between 8am and 8pm, paid weekly.

Remuneration
$37.50 per hour + superannuation, paid weekly.

Key Points
• Multiple temporary positions available, commencing Monday 30th November 2026 and running through April 2027.
• Full‑time hours, Monday–Friday, flying between 8am and 8pm on a rotating roster.
• $37.50 per hour + superannuation, paid weekly.
• Excellent hybrid options – work 3 days from home per week and 2 days in the Melbourne CBD office.
• Comprehensive initial training and ongoing support provided.
• Supportive and collaborative team environment.
• Predominantly inbound, phone‑based customer service role with some administrative duties.

About You
We are looking for enthusiastic, reliable and customer‑focused individuals who enjoy helping people in a busy, team‑oriented environment.

Key Responsibilities

• Assist customers with a variety of enquiries, providing accurate information and ensuring every customer receives a positive experience.
• Navigate multiple systems, maintain accurate customer records and complete administrative and processing tasks.
• Work towards individual and team targets while delivering excellent customer service.

Requirements

• Previous customer service experience, ideally within a contact centre or office‑based environment.
• Excellent verbal communication skills, with a friendly, professional and confident phone manner.
• Strong computer literacy and the ability to navigate multiple systems.
• Good attention to detail and the ability to accurately record customer information.
• Strong problem‑solving skills and a willingness to learn new processes.
• Ability to remain calm, patient and professional when managing customer enquiries.
• A positive attitude, strong work ethic and a genuine commitment to delivering excellent customer service.
• Availability from Monday 30th November 2026 through to April 2027.

Compliance & Diversity
Working Holiday visa holders are welcome to apply.

Benefits & Perks
• Comprehensive initial training and ongoing support.
• Supportive and collaborative team environment.
• Predominantly inbound, phone‑based customer service role with some administrative duties.
• Excellent hybrid options – 3 days from home per week and 2 days in the Melbourne CBD office.