On-Site Service Centre Lead for Mining Equipment

Epiroc; Mackay Regional; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Company-supplied vehicle

Salary continuance insurance

Novated leasing options

Paid parental leave

Education assistance

Employee Assistance Program

Job summary

Epiroc is seeking a Service Manager for Mackay, QLD to oversee day-to-day operations and management of Epiroc equipment and resources at the customer site, ensuring seamless service delivery and operational excellence.

You will lead service teams, manage costs, and drive performance while upholding safety, quality, and EPC standards. This role offers strong career growth in a global mining leader.

Qualifications

• Experience in maintaining surface/underground mining equipment.
• Strong leadership and people management skills.
• Excellent communication and customer service.
• Mechanical trade qualifications or equivalent.

Responsibilities

• Manage customer expectations and consistently deliver outstanding service.
• Oversee daily activities to meet business objectives and ensure timely service delivery.
• Manage service job costs, including labor and resource allocation.
• Monitor and manage work in progress to ensure project milestones are met.
• Prepare and submit reports, ensuring accuracy and timeliness.
• Adhere to OHS, Quality, and Environmental policies, both for Epiroc and our customers.
• Complete KPI-related tasks and provide regular reporting on performance.
• Perform other administrative duties as required.

Skills

Leadership

People management

Customer service

Communication

Computer literacy

Diagnostics

OHS compliance

Education

Mechanical trade qualifications

Tools

MS Office

ERP systems

Maintenance software

Job description

Epiroc is seeking a Service Manager for Mackay, QLD to oversee day-to-day operations and management of Epiroc equipment and resources at the customer site, ensuring seamless service delivery and operational excellence.

You will lead service teams, manage costs, and drive performance while upholding safety, quality, and EPC standards. This role offers strong career growth in a global mining leader.