Service Manager

Epiroc Group; Perth; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work arrangement

Career development opportunities

Job summary

Epiroc is seeking a Service Manager in Perth, WA, Australia, to lead the Perth Service team and oversee day-to-day service delivery and technical support. The role focuses on delivering safe, efficient, high-standard service, with a hybrid onsite/remote work arrangement and close collaboration with customers, technicians, and sales teams.

You will drive operational excellence, customer satisfaction and business growth, while mentoring Field Service Technicians and managing budgets and planning

Qualifications

• Engineering degree in electrical, electronics or mechanical engineering.
• Extensive field service or maintenance experience.
• Experience with mining technology, automation or mobile equipment systems.
• Proven leadership and mentoring abilities.
• Strong planning and scheduling skills.
• Excellent written and verbal communication.
• Safety-focused and continuous improvement mindset.

Responsibilities

• Lead Perth Service team to deliver outstanding customer service.
• Promote a proactive safety culture and ensure safety compliance.
• Develop and maintain strong customer relationships via site visits.
• Manage department budgets, forecasts and financial performance.
• Plan and schedule field service resources to meet workloads.
• Provide technical guidance and escalation support to technicians.
• Coordinate logistics, parts, equipment and personnel for jobs.
• Collaborate with Sales to identify growth opportunities.

Skills

Leadership

Customer service

Planning

Scheduling

Resource coordination

Problem solving

Communication

Safety culture

Commercial awareness

Education

Electrical/Electronics/Mechanical Engineering degree

Job description

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Service Manager

Functional area: Service

Onsite or Remote: Hybrid

Country/Region: AU

City: Perth

Location: Perth, WA, AU, 6000

Company name: Epiroc

Date of posting: Oct 8, 2026

As the Service Manager, you will be responsible for the day-to-day management of service delivery and technical support across the Perth Branch. You will lead a team of Field Service Technicians, maintain strong customer relationships, and ensure all installations, maintenance and support activities are delivered safely, efficiently and to the highest standard.

This is a hands-on leadership role where you will work closely with customers, technicians, sales teams and internal stakeholders to drive operational excellence, customer satisfaction and business growth.

Key Responsibilities

• Lead and manage the Perth Service team to deliver outstanding customer service outcomes
• Promote and maintain a proactive safety culture, ensuring compliance with company and customer safety requirements
• Develop and maintain strong customer relationships through regular site visits and engagement
• Manage department budgets, forecasts and financial performance
• Drive a positive customer-focused culture across the service team
• Plan and schedule field service resources to support current and future workloads
• Support technicians with technical guidance, problem solving and escalation management
• Ensure jobs are appropriately resourced with parts, equipment and personnel
• Coordinate logistics, scheduling and job planning activities to maximise efficiency
• Assist with the preparation of service quotations and cost estimates
• Maintain service quality standards and implement continuous improvement initiatives
• Support the development, mentoring and performance management of Field Service Technicians
• Work closely with Sales teams to identify opportunities for additional customer support and business growth

About You

To be successful in this role, you will bring a strong technical background combined with proven leadership and customer service experience.

You will have:

• Electrical, Electronics or Mechanical Engineering background
• Significant experience within field service, maintenance or technical support environments
• Strong understanding of mining technology, automation or mobile equipment systems
• Proven ability to lead, mentor and motivate technical teams
• Strong planning, scheduling and resource coordination capabilities
• Exceptional written and verbal communication skills
• The ability to remain calm and solutions-focused in high-pressure situations
• Strong commercial awareness and experience managing service delivery performance
• A commitment to safety, quality and continuous improvement

Why Join RCT?

• Join a global leader in mining technology and automation
• Work with innovative products and industry-leading solutions
• Lead a highly skilled and dedicated service team
• Be part of a collaborative and supportive culture
• Opportunity to influence business performance and customer success
• Competitive remuneration package and career development opportunities
• Work for a company that genuinely values innovation, safety and people

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.Learn more at www.epiroc.com