Service Centre Manager – Mining Equipment & Field Services

Epiroc; Ball Bay; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

A company-supplied vehicle

Salary continuance insurance

Novated leasing options

Paid parental leave

Education assistance

Employee Assistance Program

Job summary

Epiroc in Mackay, QLD is seeking a Service Manager to oversee daily operations and service delivery of on-site equipment, ensuring operational excellence for our mining customers. The role requires proven leadership, extensive maintenance experience on surface and underground equipment, and a proactive, customer-focused approach.

You will manage costs, report on performance, and ensure safety, quality, and compliance across sites.

Qualifications

• Mechanical trade qualifications or equivalent required.
• Proven leadership and people management required.
• Extensive experience maintaining surface/underground mining equipment.
• Experience with hydraulic repairs, diagnostics, and low-voltage electrical work.
• Experience in preventative and breakdown maintenance.
• Strong customer service and proactive approach.
• High computer literacy and strong administrative skills.
• Excellent communication across all levels.

Responsibilities

• Oversee day-to-day operations and service delivery at the customer site.
• Manage service job costs, including labor and resources.
• Monitor work in progress to meet milestones.
• Prepare reports with accuracy and timeliness.
• Ensure adherence to OHS, Quality, and Environmental policies.
• Provide regular KPI reporting and performance updates.
• Perform other administrative duties as required.

Skills

Leadership

People management

Maintenance experience

Preventative maintenance

Breakdown maintenance

Customer service

Computer literacy

Administrative skills

Communication

Education

Mechanical trade qualifications or equivalent

Job description

Epiroc in Mackay, QLD is seeking a Service Manager to oversee daily operations and service delivery of on-site equipment, ensuring operational excellence for our mining customers. The role requires proven leadership, extensive maintenance experience on surface and underground equipment, and a proactive, customer-focused approach.

You will manage costs, report on performance, and ensure safety, quality, and compliance across sites.