On-Site Customer Service & Order Fulfillment Specialist

Pace Appointments; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Immediate start available

Stable, established business

Job summary

Pace Appointments client, a well-established Australian manufacturing group based in the Melbourne area, seeks a Customer Service Representative to manage orders from entry to delivery in full and on time.

You will handle phone and email inquiries, process orders in the ERP, provide delivery ETAs, and chase information across the business to hit DIFOT targets. This on-site, full-time role requires accuracy, initiative and strong MS Office skills.

Qualifications

• Prior customer service experience, preferably in manufacturing, distribution, or product-based business.
• Strong administration skills, accurate data entry and attention to detail.
• Excellent written and verbal communication; confident on phone and email.
• Proactive approach: chase information, follow up and close the loop.
• Ability to work at pace and juggle competing priorities.
• Solid MS Office skills; ERP experience (Syteline) considered an asset.

Responsibilities

• Answer customer enquiries by phone and email, including via a ticketing system.
• Enter orders and process credits and claims in the ERP.
• Provide delivery ETAs and update customers; follow up to hit DIFOT targets.
• Handle complaints professionally and see them through to resolution.
• Collaborate with operations, manufacturing, quality, sales and finance to resolve queries quickly.
• Track open requests and report on service trends.
• Perform general administration to keep the team running smoothly.

Skills

Customer service

Administration

Communication

Proactivity

Multitasking

MS Office

Tools

Microsoft Office

Syteline ERP

Job description

Pace Appointments client, a well-established Australian manufacturing group based in the Melbourne area, seeks a Customer Service Representative to manage orders from entry to delivery in full and on time.

You will handle phone and email inquiries, process orders in the ERP, provide delivery ETAs, and chase information across the business to hit DIFOT targets. This on-site, full-time role requires accuracy, initiative and strong MS Office skills.