Customer Service Representative

Pace Appointments; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Immediate start available

Stable, established business

Job summary

Pace Appointments client, a well-established Australian manufacturing group based in the Melbourne area, seeks a Customer Service Representative to manage orders from entry to delivery in full and on time.

You will handle phone and email inquiries, process orders in the ERP, provide delivery ETAs, and chase information across the business to hit DIFOT targets. This on-site, full-time role requires accuracy, initiative and strong MS Office skills.

Qualifications

• Prior customer service experience, preferably in manufacturing, distribution, or product-based business.
• Strong administration skills, accurate data entry and attention to detail.
• Excellent written and verbal communication; confident on phone and email.
• Proactive approach: chase information, follow up and close the loop.
• Ability to work at pace and juggle competing priorities.
• Solid MS Office skills; ERP experience (Syteline) considered an asset.

Responsibilities

• Answer customer enquiries by phone and email, including via a ticketing system.
• Enter orders and process credits and claims in the ERP.
• Provide delivery ETAs and update customers; follow up to hit DIFOT targets.
• Handle complaints professionally and see them through to resolution.
• Collaborate with operations, manufacturing, quality, sales and finance to resolve queries quickly.
• Track open requests and report on service trends.
• Perform general administration to keep the team running smoothly.

Skills

Customer service

Administration

Communication

Proactivity

Multitasking

MS Office

Tools

Microsoft Office

Syteline ERP

Job description

About the opportunity

Our client is a well-established Australian manufacturing group based in Dandenong South. They’re looking for a Customer Service Representative to look after customers from the moment an order comes in until it’s delivered in full and on time.

This is a fast-paced role. You’ll handle a steady flow of phone and email enquiries, chase information across the business, and stay with each issue until it’s resolved. If you’re organised, accurate, and someone who follows things up without being asked, you’ll do really well here.

What you’ll be doing

• Answering customer enquiries by phone and email, including through a ticketing system
• Entering orders and processing credits and claims accurately in the ERP
• Giving customers delivery ETAs and keeping them updated, following up internally to hit DIFOT targets
• Handling complaints professionally and seeing them through to resolution
• Working with operations, manufacturing, quality, sales and finance to get answers quickly
• Tracking open requests and reporting on service trends
• General administration to keep the team running smoothly

What you’ll bring

• Previous customer service experience, ideally in manufacturing, distribution, automotive or another product-based business
• Strong administration skills, accurate data entry and close attention to detail
• Excellent written and verbal communication, confident on the phone and clear in email
• A proactive approach: you chase information, follow up and close the loop
• The ability to work at pace and juggle competing priorities
• Solid Microsoft Office skills; Syteline or similar ERP experience highly regarded
• Availability to work full time, Monday to Friday, on site in Dandenong South
• Full working rights in Australia

What’s on offer

• A stable, established business with a supportive team
• A manager who values initiative and ownership
• Immediate start available