Fulfillment & Customer Support Specialist

Pawezy Pty Ltd; Melbourne; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Permanent full-time role

Career growth

Dog-friendly workplace

Annual leave and public holiday pay

Free on-site parking

Job summary

Pawezy Pty Ltd is seeking an organised Order Fulfilment (Pick/Pack) and Customer Support specialist to join our Melbourne-area team at our Cheltenham headquarters. You will ensure orders are packed and dispatched accurately, while delivering outstanding service through email, chat, and social channels.

The role offers a full-time permanent position with growth opportunities in a fast-growing ecommerce brand.

Qualifications

• Experience with ecommerce support platforms such as Gorgias, ShipStation and Shopify is valued.
• Strong communication and problem-solving skills essential for customer interactions.
• Ability to work independently, manage stock and fulfill orders accurately.

Responsibilities

• Pick, pack and dispatch orders accurately and on time.
• Respond to customer enquiries via email, live chat and social media.
• Ensure orders are correct and manage stock records.

Skills

Communication

Attention to detail

Reliability

Problem solving

E-commerce knowledge

Tools

Gorgias

ShipStation

Shopify

Job description

Pawezy Pty Ltd is seeking an organised Order Fulfilment (Pick/Pack) and Customer Support specialist to join our Melbourne-area team at our Cheltenham headquarters. You will ensure orders are packed and dispatched accurately, while delivering outstanding service through email, chat, and social channels.

The role offers a full-time permanent position with growth opportunities in a fast-growing ecommerce brand.