Onsite CSR: Fast-Paced, ERP-Savvy Customer Care

Pace; Greater Dandenong; Sur place; AUD 55 000 - 70 000; Plein temps

Avantages offerts par ce poste

Stable, established business with a 0

Résumé du poste

Pace in Dandenong South is seeking a Customer Service Representative to manage customer interactions from order to delivery. You’ll handle phone and email enquiries, process orders in the ERP, and chase information to hit DIFOT targets.

We're looking for someone organized, accurate and proactive, with strong communication skills and the ability to work at pace on site Monday to Friday. Immediate start available.

Qualifications

• Previous customer service experience in manufacturing or product-based business.
• Strong data entry and administrative accuracy.
• Excellent written and verbal communication skills.
• Proactive approach to chase information and close loops.
• Ability to work at pace with competing priorities.
• Solid MS Office skills; ERP experience preferred.

Responsabilités

• Answer customer enquiries by phone and email, including ticketing.
• Enter orders and process credits in the ERP accurately.
• Provide delivery ETAs and update customers to DIFOT targets.
• Handle complaints professionally and see them through to resolution.
• Collaborate with operations, manufacturing, quality, sales and finance.
• Track open requests and report on service trends.
• Perform general administration to keep the team running smoothly.

Description du poste

Pace in Dandenong South is seeking a Customer Service Representative to manage customer interactions from order to delivery. You’ll handle phone and email enquiries, process orders in the ERP, and chase information to hit DIFOT targets.

We're looking for someone organized, accurate and proactive, with strong communication skills and the ability to work at pace on site Monday to Friday. Immediate start available.