On‑Site Branch Leader | Growth, Service & Team Development

Randstad - Banking & Financial Services; Melbourne; On-site; AUD 100,000 - 105,000; Full time

Benefits offered by this job

Competitive base salary

Career development

Job summary

Randstad - Banking & Financial Services is recruiting a Branch Manager for their Clayton, VIC location. This 100% on-site leadership role owns branch operations, drives local growth, and leads a high-touch customer service team.

You will coach staff, execute local marketing and partner activities, ensure compliance and exceptional member service, and manage resourcing and budgets to meet targets in a busy health fund environment.

Qualifications

• Proven leadership experience in retail, financial services, or health settings.
• Strong ability to drive KPI targets and customer satisfaction.
• Organizational skills and proficiency in MS Office suite.

Responsibilities

• Lead and coach branch staff to achieve peak performance and development goals.
• Drive local market growth through marketing and partner activities across health products.
• Oversee daily branch operations, ensure first-point resolution of enquiries and member experiences.

Skills

Team Leadership

Sales & Service

Operational Skills

MS Office

Communication

Tools

MS Office

Job description

Randstad - Banking & Financial Services is recruiting a Branch Manager for their Clayton, VIC location. This 100% on-site leadership role owns branch operations, drives local growth, and leads a high-touch customer service team.

You will coach staff, execute local marketing and partner activities, ensure compliance and exceptional member service, and manage resourcing and budgets to meet targets in a busy health fund environment.