Branch Manager - Health Insurance

Randstad NV; Melbourne; On-site; AUD 100,000 - 105,000; Full time

Benefits offered by this job

Base salary + Super

Incentives

Leadership training

Career progression

Supportive culture

Job summary

Randstad NV is seeking a Branch Manager for a 100% on-site role in Clayton, VIC. You will own branch operations, drive local growth, and lead a high-touch customer service team in a busy health fund environment.

The position offers a competitive base salary ($100,000–$105,000) plus super and incentives, with ongoing leadership development and a collaborative, purpose-driven culture.

Qualifications

• Proven leadership experience coaching and developing teams.
• Demonstrated success in meeting KPI targets and delivering customer satisfaction.
• Strong MS Office proficiency and organizational skills.

Responsibilities

• Lead branch staff to achieve peak performance and development goals.
• Drive local market growth through marketing and partner activities across Health, Life, OVHC.
• Oversee daily operations, ensure first-point resolution of enquiries, deliver exceptional member experiences.
• Manage branch resources, budget, risk, and compliance with standards.

Skills

Leadership

Sales targets

Customer service

Team coaching

Communication

Tools

MS Office

Job description

Location: Clayton, VIC | Type: Full-time, 100% On-site

Branch Manager - Health Insurance

Salary: $100,000 - $105,000 + Super + Incentives

About Our Client

We have partnered with a leading Australian health fund to recruit an exceptional Branch Manager for their busy Clayton location. Known for their commitment to member-first service, our client offers a collaborative, high-performing environment focused on community, growth, and team development.

The Opportunity

In this dynamic, 100% office-based leadership role, you will take full ownership of branch operations, drive local market growth, and lead a high-touch customer service team.

Key responsibilities include:

• Team Leadership: Coach, mentor, and motivate branch staff to achieve peak performance, individual development goals, and high engagement.
• Business Growth: Execute local area marketing, corporate partner activities, and member acquisition strategies across Health, Life, and Overseas Visitor Health Cover (OVHC).
• Member Excellence: Oversee daily branch operations, ensuring first-point resolution for enquiries and delivering exceptional member experiences.
• Operational Management: Manage branch resourcing, budget parameters, risk compliance, and Fund operational standards.

What We Are Looking For

• Proven Leadership: Strong track record in leading, coaching, and developing teams in a retail, financial services, or health setting.
• Sales & Service Drive: Demonstrated success in meeting KPI targets and delivering outstanding customer satisfaction.
• Operational Capabilities: Sound judgment under pressure, strong organizational skills, and proficiency in MS Office suite.
• Location: Commutable to Clayton, VIC for full-time, on-site duties.
• Fluency in Mandarin and/or Cantonese is highly advantageous

What's in It for You?

• Competitive Package: Base salary of $100,000 - $105,000 + Super
• Career Development: Ongoing leadership training and clear progression pathways
• Culture: A supportive, purpose-driven workplace where achievements are genuinely recognized

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.