branch manager - health insurance

HR Partners; Melbourne; On-site; AUD 100,000 - 105,000; Full time

Benefits offered by this job

Career development

Recognition culture

Job summary

HR Partners in Melbourne area seeks a Branch Manager for a leading Australian health fund in Clayton, VIC. This 100% on-site, full-time role places you in charge of branch operations, growth, and a high-touch customer service team.

You will coach staff, drive local marketing, manage budgets and compliance, and ensure exceptional member experiences across Health, Life, and OVHC products. Competitive salary and development opportunities.

Qualifications

• Leadership experience in retail, financial services, or health settings.
• Proven KPI achievement in sales and service.
• Strong organizational skills and MS Office proficiency.
• Willingness to commute to Clayton, VIC for on-site role.

Responsibilities

• Lead and coach branch staff to achieve peak performance and engagement.
• Drive local market growth through marketing and partner activities.
• Oversee daily operations and ensure first-point resolution for enquiries.
• Manage resourcing, budget, risk, and compliance to Fund standards.

Skills

Leadership

Sales & Service

Operational Management

MS Office

Tools

MS Office Suite

Job description

Location: Clayton, VIC | Type: Full-time, 100% On-site

Branch Manager – Health Insurance

Location: Clayton, VIC | Type: Full-time, 100% On-site

Salary: $100,000 – $105,000 + Super + Incentives

About Our Client

We have partnered with a leading Australian health fund to recruit an exceptional Branch Manager for their busy Clayton location. Known for their commitment to member-first service, our client offers a collaborative, high-performing environment focused on community, growth, and team development.

The Opportunity

In this dynamic, 100% office-based leadership role, you will take full ownership of branch operations, drive local market growth, and lead a high-touch customer service team.

Key responsibilities include:

• Team Leadership: Coach, mentor, and motivate branch staff to achieve peak performance, individual development goals, and high engagement.
• Business Growth: Execute local area marketing, corporate partner activities, and member acquisition strategies across Health, Life, and Overseas Visitor Health Cover (OVHC).
• Member Excellence: Oversee daily branch operations, ensuring first-point resolution for enquiries and delivering exceptional member experiences.
• Operational Management: Manage branch resourcing, budget parameters, risk compliance, and Fund operational standards.

What We Are Looking For

• Proven Leadership: Strong track record in leading, coaching, and developing teams in a retail, financial services, or health setting.
• Sales & Service Drive: Demonstrated success in meeting KPI targets and delivering outstanding customer satisfaction.
• Operational Capabilities: Sound judgment under pressure, strong organizational skills, and proficiency in MS Office suite.
• Location: Commutable to Clayton, VIC for full-time, on-site duties.

What’s in It for You?

• Competitive Package: Base salary of $100,000 – $105,000 + Super
• Career Development: Ongoing leadership training and clear progression pathways
• Culture: A supportive, purpose-driven workplace where achievements are genuinely recognized