Branch Manager - Health Insurance

Randstad - Banking & Financial Services; Melbourne; On-site; AUD 100,000 - 105,000; Full time

Benefits offered by this job

Competitive base salary

Career development

Job summary

Randstad - Banking & Financial Services is recruiting a Branch Manager for their Clayton, VIC location. This 100% on-site leadership role owns branch operations, drives local growth, and leads a high-touch customer service team.

You will coach staff, execute local marketing and partner activities, ensure compliance and exceptional member service, and manage resourcing and budgets to meet targets in a busy health fund environment.

Qualifications

• Proven leadership experience in retail, financial services, or health settings.
• Strong ability to drive KPI targets and customer satisfaction.
• Organizational skills and proficiency in MS Office suite.

Responsibilities

• Lead and coach branch staff to achieve peak performance and development goals.
• Drive local market growth through marketing and partner activities across health products.
• Oversee daily branch operations, ensure first-point resolution of enquiries and member experiences.

Skills

Team Leadership

Sales & Service

Operational Skills

MS Office

Communication

Tools

MS Office

Job description

Location: Clayton, VIC | Type: Full-time, 100% On-site

About Our Client

We have partnered with a leading Australian health fund to recruit an exceptional Branch Manager for their busy Clayton location. Known for their commitment to member-first service, our client offers a collaborative, high-performing environment focused on community, growth, and team development.

The Opportunity

In this dynamic, 100% office-based leadership role, you will take full ownership of branch operations, drive local market growth, and lead a high-touch customer service team.

Key responsibilities include:

Team Leadership: Coach, mentor, and motivate branch staff to achieve peak performance, individual development goals, and high engagement.

Business Growth: Execute local area marketing, corporate partner activities, and member acquisition strategies across Health, Life, and Overseas Visitor Health Cover (OVHC).

Member Excellence: Oversee daily branch operations, ensuring first-point resolution for enquiries and delivering exceptional member experiences.

Operational Management: Manage branch resourcing, budget parameters, risk compliance, and Fund operational standards.

What We Are Looking For

Proven Leadership: Strong track record in leading, coaching, and developing teams in a retail, financial services, or health setting.

Sales & Service Drive: Demonstrated success in meeting KPI targets and delivering outstanding customer satisfaction.

Operational Capabilities: Sound judgment under pressure, strong organizational skills, and proficiency in MS Office suite.

Location: Commutable to Clayton, VIC for full-time, on-site duties.

• Fluency in Mandarin and/or Cantonese is highly advantageous

What's in It for You?

Competitive Package: Base salary of $100,000 - $105,000 + Super

Career Development: Ongoing leadership training and clear progression pathways

Culture: A supportive, purpose-driven workplace where achievements are genuinely recognized

We actively encourage applications from any background.