Branch Growth & Member Experience Leader

HCF group; City of Melbourne; Remote; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Flexible leave days

Family & Friends day

50% subsidy on HCF hospital and extras

18 weeks of parental leave

Mental health and wellbeing programs

Discounts on HCF products

Discounts at Fitness First gyms

Eyecare product discounts

Job summary

HCF Glen Waverley Branch is seeking a Branch Manager to lead a busy team, drive growth in health, life and overseas insurance product sales, and serve members in person and at external events. You will coach staff, manage operations within budget, and ensure exceptional customer service while meeting acquisition goals.

Role requires flexibility for occasional 1–2 Saturdays per month (10am–2pm) with additional pay, and training at Head Office in Sydney with travel arranged in advance.

Qualifications

• Demonstrated experience in leading, motivating, and developing employees.
• Ability to meet individual/team and departmental deadlines.
• Positive and motivated personality with the ability to relate to people at all levels.
• Intermediate to advanced computer skills (MS Office, Outlook, Teams).
• Ability to work in a team environment and exercise developed judgment when solving problems.

Responsibilities

• Develop membership growth strategies to achieve Health Insurance, Life Insurance and Overseas insurance product sales budgets.
• Engage in external acquisition-focused activities, including local area marketing and corporate client activities.
• Drive first point resolution to member enquiries and resolve member complaints to satisfaction.
• Ensure branch resourcing aligns with member servicing requirements and deliver high customer service levels.
• Develop and maintain a highly engaged team, providing regular feedback and coaching.
• Manage branch operations within the expense budget and ensure adherence to policies and procedures.
• Propose improvements to sales, workflow, or distribution.

Skills

Leadership

Customer service

Staff development

Acquisition skills

Communication

Tools

MS Office

Outlook

Teams

Job description

HCF Glen Waverley Branch is seeking a Branch Manager to lead a busy team, drive growth in health, life and overseas insurance product sales, and serve members in person and at external events. You will coach staff, manage operations within budget, and ensure exceptional customer service while meeting acquisition goals.

Role requires flexibility for occasional 1–2 Saturdays per month (10am–2pm) with additional pay, and training at Head Office in Sydney with travel arranged in advance.