On-Call Level 2 Desktop Support Tech — Sydney

Sonic Human Resourcing; Sydney; Presencial; AUD 39.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly rate

Professional development opportunities

Inclusive company culture

Descripción de la vacante

Sonic Human Resourcing Pty Ltd is seeking a Level 2 Desktop Support Technician in the Sydney area. This casual role focuses on ad hoc technical support and resolving complex issues for our customers, with flexibility for on-demand availability.

You will troubleshoot desktop hardware and software, provide remote and on-site support, set up new equipment, and document every step. The role emphasizes customer service and collaboration within a supportive team.

Formación

• Minimum 2 years of experience in a desktop support or IT helpdesk role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Familiarity with Windows operating systems, Office 365, and common business software applications.
• Knowledge of networking, hardware, and software installation and configuration.
• Certification in CompTIA A+ or equivalent IT support qualifications is desirable.

Responsabilidades

• Troubleshoot and resolve issues with desktop computers, laptops, printers, and other IT equipment.
• Completing scheduled Health checks.
• Provide remote and on-site support to users, including setting up new equipment and training on software applications.
• Maintain and update IT systems, ensuring smooth operation and optimal performance.
• Escalate complex issues to the appropriate IT specialists and work collaboratively to find solutions.
• Maintain accurate documentation and records of all support activities.
• Assist with the implementation of new technologies and tools to enhance the user experience.

Conocimientos

Troubleshooting

Customer service

Windows OS

Office 365

Networking basics

Hardware setup

Documentation

Descripción del empleo

Sonic Human Resourcing Pty Ltd is seeking a Level 2 Desktop Support Technician in the Sydney area. This casual role focuses on ad hoc technical support and resolving complex issues for our customers, with flexibility for on-demand availability.

You will troubleshoot desktop hardware and software, provide remote and on-site support, set up new equipment, and document every step. The role emphasizes customer service and collaboration within a supportive team.