Desktop Support Technician — NSW Travel & On-Site

cba; Hobart, Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

cba is seeking a Desktop Support Technician in the Sydney CBD to deliver end-user IT support across NSW and regional sites. The role requires hands-on troubleshooting, hardware/software maintenance, and strong customer service skills. Travel to regional sites will be necessary.

You will support a range of devices and software, including Windows and macOS, and collaborate with other IT teams to ensure seamless service delivery. Prior MSP or customer-facing IT experience is advantageous.

Qualifications

• Recent experience in desktop support.
• Strong knowledge of Windows and macOS.
• Experience supporting desktop hardware and peripherals.
• Familiarity with Microsoft Office and other common business applications.
• Excellent communication and interpersonal skills.
• Ability to travel between locations to assist regional sites.
• Experience in MSPs or customer-facing IT environments is highly regarded.

Responsibilities

• Provide desktop and remote end-user support in a fast-paced environment.
• Install, configure, and troubleshoot desktop hardware/software.
• Troubleshoot desktop and peripheral issues.
• Maintain desktop OS and applications; upgrade as needed.
• Manage hardware inventory and device lifecycle tasks.
• Communicate effectively with users and IT management.
• Collaborate with IT teams to resolve complex issues.

Skills

Desktop support

Windows/macOS support

Customer service

Tools

Intune

ServiceNow

Job description

cba is seeking a Desktop Support Technician in the Sydney CBD to deliver end-user IT support across NSW and regional sites. The role requires hands-on troubleshooting, hardware/software maintenance, and strong customer service skills. Travel to regional sites will be necessary.

You will support a range of devices and software, including Windows and macOS, and collaborate with other IT teams to ensure seamless service delivery. Prior MSP or customer-facing IT experience is advantageous.