Level 2 Desktop Support Technician

Sonic Human Resourcing; Sydney; On-site; AUD 39,000 - 55,000; Full time

Benefits offered by this job

Competitive hourly rate

Professional development opportunities

Inclusive company culture

Job summary

Sonic Human Resourcing Pty Ltd is seeking a Level 2 Desktop Support Technician in the Sydney area. This casual role focuses on ad hoc technical support and resolving complex issues for our customers, with flexibility for on-demand availability.

You will troubleshoot desktop hardware and software, provide remote and on-site support, set up new equipment, and document every step. The role emphasizes customer service and collaboration within a supportive team.

Qualifications

• Minimum 2 years of experience in a desktop support or IT helpdesk role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Familiarity with Windows operating systems, Office 365, and common business software applications.
• Knowledge of networking, hardware, and software installation and configuration.
• Certification in CompTIA A+ or equivalent IT support qualifications is desirable.

Responsibilities

• Troubleshoot and resolve issues with desktop computers, laptops, printers, and other IT equipment.
• Completing scheduled Health checks.
• Provide remote and on-site support to users, including setting up new equipment and training on software applications.
• Maintain and update IT systems, ensuring smooth operation and optimal performance.
• Escalate complex issues to the appropriate IT specialists and work collaboratively to find solutions.
• Maintain accurate documentation and records of all support activities.
• Assist with the implementation of new technologies and tools to enhance the user experience.

Skills

Troubleshooting

Customer service

Windows OS

Office 365

Networking basics

Hardware setup

Documentation

Job description

We are seeking a skilled and experienced Level 2 Desktop Support Technician in the Sydney area. In this casual role, you will be responsible for providing ad hoc technical support and resolving complex issues for our valued customers.

This role will suit candidates with ad hoc availability.

What you'll be doing

Troubleshoot and resolve technical issues with desktop computers, laptops, printers, and other IT equipment

Completing scheduled Health checks

Provide remote and on-site support to users, including setting up new equipment and training on software applications

Maintain and update IT systems, ensuring smooth operation and optimal performance

Escalate complex issues to the appropriate IT specialists and work collaboratively to find solutions

Maintain accurate documentation and records of all support activities

Assist with the implementation of new technologies and tools to enhance the user experience

What we’re looking for

Minimum 2 years of experience in a desktop support or IT helpdesk role

Strong troubleshooting and problem-solving skills with a passion for technology

Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users

Familiarity with Windows operating systems, Office 365, and common business software applications

Knowledge of networking, hardware, and software installation and configuration

Certification in CompTIA A+ or equivalent IT support qualifications is desirable

What we offer

Competitive hourly rate and opportunities for professional development

Supportive team and inclusive company culture

About us

Sonic Human Resourcing Pty Ltd is a leading provider of IT support and managed services, serving clients across a range of industries. We are committed to delivering exceptional customer service and technological solutions that drive business success. We require someone who has ad hoc availability to support our customers in Sydney