Desktop Engineer

W Solutions Co; Sydney; On-site; AUD 51,143 - 72,840; Full time

Job summary

A leading retail brand seeks a Desktop Engineer to provide Level 1 and 2 support across various Windows technologies in Thornleigh, Sydney. Responsibilities include troubleshooting hardware and software, participating in IT projects, and providing on-site support. Ideal candidates possess an IT degree and experience in a team environment. The position is a contract role with pay up to $45/hr plus superannuation.

Qualifications

• Graduate with an IT degree, diploma, or certificate.
• Experience in Level 1 and 2 support in a small team.
• Proficient in supporting Windows technologies and environments.

Responsibilities

• Participate in IT department projects and troubleshoot network issues.
• Visit end users to resolve hardware/software issues.
• Install, configure, and repair desktop images.

Skills

Level 1 and 2 support

Windows OS

O365

MS Suite

Active Directory

Exchange

Communication skills

Proactive attitude

Education

IT degree/diploma/certificate

Job description

Overview

Desktop Engineer contract position for a leading retail brand. Provide Level 1 and some Level 2 support across MS/Windows technologies and environments. Support hardware and software over phone, email, and face-to-face.

Responsibilities

• Participate in technology department projects and diagnose issues in the network and desktop environment under IT Management direction.
• Provide desktop support including visiting end users to research and resolve hardware/software/connectivity issues.
• Install, configure, and repair standard desktop configuration images on laptops/desktops.
• Administer desktop computer support including hardware and software installation and configuration.
• Provide day-to-day desktop support, hardware/software installation and troubleshooting.
• Facilitate remote access to user PCs using remote desktop, VNC, unsolicited remote assistance, and TeamViewer.
• Use remote desktop tools to monitor, shadow, and troubleshoot issues with field devices.
• Perform remote and off-site support for various clients to provide network, desktop, and phone support.

Qualifications

• Ideally graduated with an IT degree/diploma/certificate
• Experience providing Level 1 and 2 support and working in a small team
• Experience supporting Windows technologies and environments (Windows OS, O365, MS Suite, AD, Exchange)
• Strong work ethic, communication skills, and willingness to learn
• Proactive attitude with accountability and a desire to progress in your career

Job Details

• Employment type: Contract
• Location: Thornleigh, Sydney
• Hours: 5 days in the office
• Pay: up to $45/hr inc super
• Duration: 3 months with extension potential
• Industry: IT Services and Retail (enterprise client)

Experience with POS terminals is highly regarded.