Level 2 IT Support Engineer | Desktop Support

Mansell Taylor Consulting; Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Job summary

Mansell Taylor Consulting in Sydney is seeking an experienced Level 2 IT Support Engineer to provide onsite and remote technical support across a large multi-site environment, based in North Ryde. You’ll support users with desktop, hardware, software and connectivity issues and travel to other Sydney sites when face‑to‑face support is required.

This full‑time role values hands‑on problem solving, ownership of incidents and a strong customer experience, with on‑site and remote duties, and

Qualifications

• Bachelor’s degree in Information Technology or equivalent relevant industry experience.
• Experience in Level 2 IT Support or Desktop Support.
• Hands-on experience with Active Directory.
• Understanding of basic networking and TCP/IP troubleshooting.

Responsibilities

• Providing Level 2 onsite and remote IT support to end users.
• Troubleshooting and resolving desktop, hardware, software and peripheral issues.
• Supporting Windows Desktop and Windows Server environments.
• Troubleshooting basic network and TCP/IP connectivity issues.
• Installing, configuring and maintaining hardware, software and network-connected devices.
• Responding to and resolving incidents and service requests through the ITSM platform.
• Assisting with technologies including DNS, DHCP, Exchange, VMware, file and print services, application servers and backup services.
• Supporting site upgrades, technology deployments and other IT projects.
• Working with internal technical teams when issues require escalation or specialist support.
• Participating in the after-hours on-call roster.

Skills

Troubleshooting

Customer service

Communication

Independent work

Multi-site travel

Active Directory

Windows OS

Networking basics

Education

Bachelor’s degree in Information Technology

Tools

DNS

DHCP

Exchange

VMware

File/Print Services

Backup Services

Job description

Are you an experienced Level 2 IT Support or Desktop Support professional who enjoys working directly with users and solving technical problems?

We’re looking for a hands‑on Level 2 IT Support Engineer to provide onsite and remote technical support across a large, multi‑site environment. Based in North Ryde, you’ll support users with desktop, hardware, software and connectivity issues, while also travelling to other Sydney sites when face‑to‑face technical support is required. This is a full‑time permanent role suited to someone who enjoys troubleshooting, takes ownership of issues and provides a great customer experience.

What you’ll be doing

• Providing Level 2 onsite and remote IT support to end users
• Troubleshooting and resolving desktop, hardware, software and peripheral issues
• Supporting Windows Desktop and Windows Server environments
• Troubleshooting basic network and TCP/IP connectivity issues
• Installing, configuring and maintaining hardware, software and network‑connected devices
• Responding to and resolving incidents and service requests through the ITSM platform
• Assisting with technologies including DNS, DHCP, Exchange, VMware, file and print services, application servers and backup services
• Supporting site upgrades, technology deployments and other IT projects
• Working with internal technical teams when issues require escalation or specialist support
• Participating in the after‑hours on‑call roster

What we’re looking for

You’ll be a customer‑focused IT support professional who enjoys solving problems and is comfortable working independently as well as part of a broader technical team.

• Experience in Level 2 IT Support, Desktop Support or a similar technical support role
• Strong troubleshooting skills across PCs, hardware, software and peripherals
• Experience supporting Windows Desktop and Windows Server
• Hands‑on experience with Active Directory
• Understanding of basic networking and TCP/IP troubleshooting
• Strong communication and customer service skills
• Good time management and the ability to manage competing priorities
• The ability to work independently across multiple sites
• A current driver’s licence and ability to travel between Sydney sites
• A Bachelor’s degree in Information Technology or equivalent relevant industry experience

Why consider this opportunity?

If you’re looking for more variety than a traditional position, this role gives you the opportunity to work directly with users and provide hands‑on technical support across multiple locations. You’ll troubleshoot a broad range of issues and have the opportunity to contribute to site upgrades, technology deployments and continuous improvement initiatives.