Level 2 IT Support Engineer — Multi-Site, Onsite/Remote

Mansell Taylor Consulting

Sydney

Hybrid

AUD 65,000 - 85,000

Full time

14 days+

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Job summary

Mansell Taylor Consulting in Sydney is seeking an experienced Level 2 IT Support Engineer to provide onsite and remote technical support across a large multi-site environment, based in North Ryde. You’ll support users with desktop, hardware, software and connectivity issues and travel to other Sydney sites when face‑to‑face support is required.

This full‑time role values hands‑on problem solving, ownership of incidents and a strong customer experience, with on‑site and remote duties, and

Qualifications

Bachelor’s degree in Information Technology or equivalent relevant industry experience.
Experience in Level 2 IT Support or Desktop Support.
Hands-on experience with Active Directory.
Understanding of basic networking and TCP/IP troubleshooting.

Responsibilities

Providing Level 2 onsite and remote IT support to end users.
Troubleshooting and resolving desktop, hardware, software and peripheral issues.
Supporting Windows Desktop and Windows Server environments.
Troubleshooting basic network and TCP/IP connectivity issues.
Installing, configuring and maintaining hardware, software and network-connected devices.
Responding to and resolving incidents and service requests through the ITSM platform.
Assisting with technologies including DNS, DHCP, Exchange, VMware, file and print services, application servers and backup services.
Supporting site upgrades, technology deployments and other IT projects.
Working with internal technical teams when issues require escalation or specialist support.
Participating in the after-hours on-call roster.