Desktop Engineer - Level 1 & Level 2 Support

Experis (Austria); Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

ManpowerGroup is seeking a Desktop Engineer for L1/L2 on-site support across desktop, hardware, Microsoft 365, and basic network environments in Sydney CBD.

The role suits a proactive IT professional who can troubleshoot issues, support deployments, and deliver excellent customer service in secure customer environments. Training and growth opportunities are available; immediate start is preferred.

Qualifications

• 2–5 years of desktop support or EUC experience.
• Strong Windows troubleshooting and Microsoft 365 skills.
• Experience with imaging and device deployments.
• Knowledge of AD, Intune, SCCM/MECM, and basic networking.
• Excellent customer service and communication.

Responsibilities

• Provide L1/L2 desktop and end-user support.
• Troubleshoot hardware, software, Microsoft 365, and network issues.
• Perform device builds, imaging, deployments, and hardware swaps.
• Support Active Directory, Intune, SCCM/MECM, and endpoint management.
• Maintain technical documentation and knowledge articles.
• Assist with user training and technical guidance.
• Work closely with infrastructure teams on escalations and deployments.

Skills

Windows

Microsoft 365

End-user support

Troubleshooting

Communication

Customer service

Tools

Intune

SCCM/MECM

Active Directory

Imaging

Job description

Desktop Engineer - Level 1 & Level 2 Support

Desktop Engineer - Level 1 & Level 2 Support
Multiple Roles - Immediate Start - Sydney CBD
About the Role

We're seeking a Desktop Engineers L1 and L2 to provide onsite IT support across desktop, hardware, Microsoft, and network environments. This role suits a proactive IT professional who can troubleshoot issues, support deployments, and deliver excellent customer service.

Key Responsibilities

• Provide L1/L2 desktop and end-user support.
• Troubleshoot hardware, software, Microsoft 365, and network issues.
• Perform device builds, imaging, deployments, and hardware swaps.
• Support Active Directory, Intune, SCCM/MECM, and endpoint management.
• Maintain technical documentation and knowledge articles.
• Assist with user training and technical guidance.
• Work closely with infrastructure teams on escalations and deployments.

Skills & Experience

• 2-5 years' desktop support or EUC experience.
• Strong Windows, Microsoft 365, and hardware troubleshooting skills.
• Experience with imaging, software deployment, and device management.
• Knowledge of Active Directory, Intune, SCCM/MECM, and basic networking.
• Strong customer service and communication skills.
• Reliable, professional, and able to work in secure customer environments.
• Fast learner with the ability to hit the ground running.

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.