Remote Desktop Support Engineer

HCL Technologies Limited; Central Coast; On-site; AUD 55,000 - 75,000; Full time

Job summary

HCL Technologies Limited in Australia is seeking a Desktop Technician to deliver day-to-day desktop support across local and remote environments. You will handle inbound calls, troubleshoot hardware/software/applications, and document resolutions in the ticketing system.

The role targets candidates with 2–3 years of Windows desktop support experience. The position involves fault analysis, end-user support, and ensuring service levels across shifts.

Qualifications

• Bachelor’s Degree or equivalent in Computer Science or related field.
• CompTIA A+, MCP or better.
• Minimum 18 months of IT experience.

Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot Windows OS and Microsoft Office applications, printers, and hardware.
• Support and troubleshoot Apple Mac basics where required.
• Perform general preventative maintenance on computers, laptops, printers, and peripherals.
• Diagnose network and workstation hardware/software issues.

Skills

Windows 7-10

Active Directory

MS Office 365

PC hardware installation

Enterprise antivirus

Helpdesk ticketing systems

Printer and peripherals

Mac basics

Network basics

Communication

Education

Bachelor’s Degree or equivalent in Computer Science

Job description

HCL Technologies Limited in Australia is seeking a Desktop Technician to deliver day-to-day desktop support across local and remote environments. You will handle inbound calls, troubleshoot hardware/software/applications, and document resolutions in the ticketing system.

The role targets candidates with 2–3 years of Windows desktop support experience. The position involves fault analysis, end-user support, and ensuring service levels across shifts.