Office Manager / Sales & Logistics Coordinator

Work Initiatives; Maitland; On-site; AUD 60,000 - 90,000; Full time

Job summary

Work Initiatives in Maitland is seeking an Office Manager / Sales & Logistics Coordinator to streamline daily operations and ensure customers receive outstanding service from enquiry through delivery. The role combines sales, administration, logistics and office management in a practical, hands-on environment.

You will answer inquiries, prepare quotes, process orders and coordinate deliveries, liaising with customers, suppliers and the yard team.

Qualifications

• Strong customer service and communication skills.
• Excellent organisational and time-management skills.
• Confidence using computers, email and business software.
• Experience preparing quotes, processing orders and coordinating deliveries.
• Strong attention to detail and ability to manage competing priorities.
• Professional and friendly approach when dealing with customers.

Responsibilities

• Answering phone calls, emails and customer enquiries.
• Assisting customers with product information and pricing.
• Preparing and following up quotes.
• Converting enquiries into sales and building customer relationships.
• Responding to website and social media enquiries.
• Managing general office administration and daily paperwork.
• Preparing invoices, purchase orders and other documentation.
• Maintaining accurate customer and supplier records.
• Coordinating deliveries and scheduling truck drivers.
• Liaising with customers, suppliers and the yard team.

Job description

Office Manager / Sales & Logistics Coordinator

Working closely with management, you will play an important role in coordinating daily operations and ensuring customers receive excellent service from their initial enquiry through to delivery. This is a varied position combining sales, customer service, administration, logistics and office management.

Key responsibilities

Answering phone calls, emails and customer enquiries

Assisting customers with product information and pricing

Preparing and following up quotes

Converting enquiries into sales and building customer relationships

Responding to website and social media enquiries

Managing general office administration and daily paperwork

Preparing invoices, purchase orders and other documentation

Maintaining accurate customer and supplier records

Coordinating deliveries and scheduling truck drivers

Liaising with customers, suppliers and the yard team

About you

Previous experience in sales, administration, logistics or office management

Strong customer service and communication skills

Excellent organisational and time-management skills

Confidence using computers, email and business software

Experience preparing quotes, processing orders and coordinating deliveries

Strong attention to detail and the ability to manage competing priorities

A practical, problem-solving attitude

The ability to work independently while supporting the wider team

A professional and friendly approach when dealing with customers

Experience in landscaping, building supplies, construction, transport or a trade-related business will be highly regarded

Full-time, ongoing employment

Competitive remuneration based on experience

A varied role with real responsibility

The opportunity to make a meaningful contribution to a growing business

A hands-on, practical working environment

The opportunity to develop the position as the business expands