Office Administrator | Sales Support & Logistics Coordinator

Design Tiles Pty Ltd; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

9am–5pm Mon-Fri

Skill development opportunities

Friendly team environment

Long-term career opportunities

Job summary

Design Tiles Pty Ltd is seeking an Office Administrator | Sales Support & Logistics Coordinator to join our tight-knit, locally owned family business in Sydney. You will support sales processes, manage customer orders, and coordinate deliveries while ensuring accurate records and effective communication with customers and suppliers.

The role combines administration, customer service, order fulfilment, logistics coordination, and accounts administration in a fast-paced environment.

Qualifications

• Proven experience in administration, office support, customer service, sales support, or logistics coordination.
• Strong proficiency in Microsoft Office Suite: Outlook, Excel, and Word.
• Experience with AI tools.
• Excellent verbal and written communication skills.
• Strong organisational and time-management abilities.
• Ability to manage multiple priorities and deadlines.
• High attention to detail and accuracy.
• Reliable, punctual, and team-oriented.

Responsibilities

• Support sales processes and customer purchase orders.
• Manage customer fulfilment pipeline and order information.
• Coordinate logistics with suppliers, warehouse, and transport.
• Maintain accurate records in Xero and internal systems.
• Assist with invoicing and accounts administration.
• Provide exceptional customer service and admin support to the team.

Skills

Microsoft Office Suite

Outlook

Excel

Word

AI Tools

Communication skills

Time management

Tools

Xero

Job description

We are a well-established, locally owned family business seeking a highly organised and motivated Office Administrator | Sales Support & Logistics Coordinator to become an integral part of our team.

This is a diverse and fast-paced role that combines administration, customer service, sales support, order fulfilment, logistics coordination, and accounts administration. We are looking for an individual who thrives in a busy environment, takes pride in their work, and understands the importance of accuracy, attention to detail, and meeting deadlines and is a team player.

The successful candidate will be a genuine team player who enjoys supporting both customers and colleagues, takes ownership of their responsibilities, and consistently delivers a high standard of work. A proactive candidate that seeks to strive towards perfecting the customer service experience throughout the customer fulfilment pipeline. Managing stock inventory systems.

About the Role

As a key member of our office team, you will play a critical role in ensuring the smooth day-to-day operation of the business. You will be responsible for supporting sales processes, customer purchase orders, managing customer fulfilment pipeline, supplier fulfilment coordinating logistics, maintaining accurate records, assisting with accounts administration, and delivering exceptional customer service. Managing stock inventory systems. Success in this role requires excellent organisational skills, the ability to prioritise competing tasks, and a commitment to accuracy and follow-through. The ability to work collaboratively while also managing responsibilities independently is essential. The successful candidate must demonstrate high level of communication skills both verbal and technical and a high-level competency with using computer systems.

Key Responsibilities

Customer Service & Reception

• Welcome and assist customers professionally and courteously.
• Manage incoming phone calls and direct enquiries appropriately.
• Respond promptly and accurately to customer enquiries via phone and email.
• Ensure customer orders and requests are processed efficiently and correctly.
• Consistently provide excellent customer service.
• Process customer payments and sales transactions.
• Prepare invoices, purchase orders, and supporting documentation.
• Coordinate customer deliveries and collection bookings.
• Assist the sales team with administrative and operational support.
• Accurately maintain customer records and order information.
• Manage customer fulfilment pipeline
• Manage stock inventory system

Logistics Coordination

• Coordinate and manage deliveries and pickups (excluding online orders).
• Liaise daily with suppliers, warehouse staff, transport companies.
• Monitor delivery schedules and proactively resolve any issues.
• Ensure customer delivery commitments and deadlines are met wherever possible.

Accounts & Administration Support

• Assist with invoicing, data entry, and accounts administration.
• Monitor and follow up outstanding accounts receivable in a timely manner.
• Maintain accurate company records and databases.
• Update and manage information within Xero and internal systems.
• Perform filing, document management, and other administrative tasks.
• Support management with ad-hoc administrative projects and duties.

What We're Looking For

The ideal candidate will be highly organised, detail-oriented, and committed to delivering accurate work. They will understand that even small errors can impact customers, suppliers, and business operations, and therefore take great care in everything they do.

• Proven experience in an administration, office support, customer service, sales support, or logistics coordination role.
• Strong proficiency in Microsoft Office Suite, particularly Outlook, Excel, and Word.
• AI Tools,
• Excellent verbal and written communication skills.
• Strong organisational and time-management abilities.
• Ability to manage multiple priorities and competing deadlines.
• Exceptional attention to detail and accuracy.
• High level of accountability and ownership of tasks.
• Strong problem-solving skills and initiative.
• Ability to work effectively under pressure while maintaining accuracy.
• Professional, positive, and customer-focused attitude.

Personal Attributes

We are seeking someone who:

• Is a true team player and enjoys contributing to a positive workplace culture.
• Takes pride in producing accurate, high-quality work.
• Understands the importance of meeting deadlines and commitments.
• Is reliable, punctual, and dependable.
• Is proactive and willing to assist wherever needed.
• Can work independently while remaining closely connected to the team.
• Demonstrates a strong work ethic and a commitment to continuous improvement.
• Experience within the tile, flooring, building, construction, or interior design industry would be highly regarded but is not essential.

Why Join Us?

This is an excellent opportunity to join a respected family-owned business where your contribution genuinely matters. You will become part of a supportive and collaborative team that values professionalism, reliability, accuracy, and exceptional customer service.

We offer:

• Job role requirement Monday to Friday 9am to 5pm
• A varied and engaging role with opportunities to develop your skills.
• A friendly, supportive, and professional team environment.
• Long-term career opportunities within a growing business.

Please note this is an office-based position. We do not offer work-from-home arrangements.