Office & Administration Assistant

De.mem-Stevco Pty Ltd; Wodonga; Hybrid; AUD 42,000 - 64,000; Full time

Job summary

Demem Pump Group is seeking a proactive Office & Operations Assistant to join our team. This hybrid role sits at the intersection of administration, customer service, and workshop logistics, coordinating service jobs, managing freight, and supporting sales/marketing initiatives.

You will also lend a hand in the warehouse during peak periods and require a mechanically minded approach with strong problem-solving skills. A valid Australian driver's licence is essential.

Qualifications

• Mechanically minded with practical problem-solving abilities.
• High attention to detail and strong time-management in a fast-paced environment.
• Professional, energetic, customer-focused communication across phone, email and in person.
• Proficient in Microsoft Office, web apps and workflow platforms; familiarity with accounting software is a bonus.

Responsibilities

• Manage incoming phone enquiries and greet walk-in clients, qualifying customer needs and delivering solutions.
• Prepare customer quotes, provide updates on repairs, and process warranty claims.
• Perform daily administrative duties, including data entry, correspondence, and general office coordination.
• Log and track service jobs within our workflow management software.
• Liaise with supply partners to order replacement parts and prepare documentation for workshop technicians.
• Coordinate incoming and outgoing freight using digital despatch platforms.
• Assist with inventory tracking and parts allocation.
• Supervise and assist with the loading/unloading of delivery vehicles as required.
• Provide ad-hoc assistance in the workshop and warehouse during peak periods.
• Maintain and update the CRM/marketing database.
• Support ongoing business development and promotional campaigns.

Skills

Technical aptitude

Organisational skills

Communication

Digital literacy

Driver's licence

Work ethic

Job description

Demem Pump Group is seeking a proactive, hands-on Office & Operations Assistant to join our team.

This dynamic, hybrid role sits at the intersection of administration, customer service, and workshop logistics. You will be instrumental in supporting day-to-day business operations-coordinating service jobs, managing freight, supporting sales and marketing initiatives, and lending a hand in the warehouse when required.

Key Responsibilities

Office Administration & Customer Support

• Manage incoming phone enquiries and greet walk-in clients, qualifying customer needs and delivering solutions.
• Prepare customer quotes, provide updates on repairs, and process warranty claims.
• Perform daily administrative duties, including data entry, correspondence, and general office coordination.

Service Coordination & Logistics

• Log and track service jobs within our workflow management software.
• Liaise with supply partners to order replacement parts and prepare documentation for workshop technicians.
• Coordinate incoming and outgoing freight using digital despatch platforms.
• Assist with inventory tracking and parts allocation.

Warehouse & Workshop Support

• Supervise and assist with the loading/unloading of delivery vehicles as required.
• Provide ad-hoc assistance in the workshop and warehouse during peak periods.

Sales & Marketing Assistance

• Maintain and update the CRM/marketing database.
• Support ongoing business development and promotional campaigns.

About You

• Technical Aptitude: Mechanically minded with strong practical problem-solving capabilities. Background in water treatment, fluid handling, or construction hardware is highly regarded.
• Organisational Skills: High attention to detail with proven time-management skills and the ability to meet deadlines in a fast-paced environment.
• Communication & Interpersonal Skills: Professional, energetic, and customer-focused approach across phone, email, and face-to-face interactions.
• Digital Literacy: Proficient in the Microsoft Office suite, modern web apps, and workflow/job management platforms. Prior experience with accounting software (e.g., Xero or MYOB) is a strong advantage.
• Licence: Current, valid Australian Driver's Licence.
• Work Ethic: A self-starter who demonstrates initiative and is comfortable wearing multiple hats across office and workshop environments.