Office Administrator

G.J. Gardner Homes; Nowra; On-site; AUD 50,000 - 65,000; Full time

Job summary

G.J. Gardner Homes is seeking an Office Administrator to support the Shoalhaven Office. You will handle front desk tasks, coordinate meeting rooms, manage supplies, and maintain smooth day‑to‑day operations while ensuring customers receive outstanding service.

You will engage with clients and the construction team to record issues, track progress and support handover activities, contributing to a professional, well‑presented office environment.

Qualifications

• Experience in a busy office environment.
• Experience in customer service, administration or support roles.
• Excellent organisational skills with ability to prioritise tasks and manage multiple responsibilities.
• Proactive, hands on approach and ownership of your role.
• Strong problem solving and communication skills.
• Professional and friendly manner with commitment to customer service.
• Ability to work collaboratively in a fast paced team.

Responsibilities

• Provide reception and administration support to the Shoalhaven Office.
• Welcoming clients and visitors and creating a professional first impression.
• Ensure common areas, meeting rooms and office spaces are clean, organised and well stocked.
• Manage meeting rooms including bookings, setup and presentation.
• Monitor office supplies and stock levels.
• Coordinate general office requirements and ensure accessibility of materials.
• Liaise with the construction team at handover to log defects in the system.
• Communicate with customers ahead of warranty periods and track issues to close out.
• Assist planning and coordination of works with the construction team and closeout processes.
• Maintain accurate records in the software and ensure timely resolutions.

Skills

Office experience

Customer service

Organisation

Multitasking

Problem solving

Attention to detail

Computer literacy

Professional manner

Teamwork

Job description

Our business is a well established, family owned building company experiencing fantastic growth. We commenced our first business with G.J. Gardner Homes in 2010 and have grown to build homes across the Shoalhaven, Wollongong, Wilton-Appin and Southern Highlands. With a strong focus on build quality and customer service, and a brand backing established for over 35 years, we are looking for an amazing Office Administrator to join our team on a full time basis.

About the Role:

This is a varied and hands on role in a busy, fast paced office where no two days are the same. As our Office Administrator you will take ownership of the day to day presentation and organisation of the office, while also managing our customer experience following the completion and handover of their new home.

You will be the first point of contact for our Shoalhaven Office, playing an important role in ensuring the office runs smoothly, is well presented and that our customers receive outstanding service.

Your responsibilities will include:

• Providing reception and administration support to our Shoalhaven Office
• Welcoming clients and visitors and providing a professional first impression
• Ensuring common areas, meeting rooms and office spaces are clean, organised, well stocked and ready for use
• Managing meeting rooms, including bookings, set up and presentation
• Monitoring and maintaining office supplies and stock levels
• Coordinating general office requirements and ensuring everything is organised and readily available
• Running errands as required
• Liaising with the construction team at handover to accurately record any items in need of rectification
• Communicating with customers ahead of their statutory warranty periods, logging and tracking defects in our system until closed out
• Liaising with our construction team and assisting with the planning and coordination of works and leading the closeout process to ensure all matters have been addressed
• Maintaining accurate records within our software, coordinating with owners and our construction team to ensure timely and complete resolutions
• Ensuring our customers are communicated with regularly, updated on progress and have all correspondence recorded

About You:

To be considered for this exciting opportunity, you will be someone who enjoys being busy, takes pride in their work and can confidently juggle multiple priorities in a fast paced office environment.

You will demonstrate:

• Experience in a busy office environment
• Experience in customer service, administration or support roles
• Excellent organisational skills with the ability to prioritise tasks and manage multiple responsibilities
• A proactive, hands on approach and the ability to take ownership of your role
• Strong problem solving and communication skills
• Excellent attention to detail
• Strong computer literacy and the ability to learn new software systems
• A professional and friendly manner with a genuine commitment to customer service
• The ability to work collaboratively as part of a fast paced team

Why Join Us?

This is a great opportunity to join a growing, family owned business that places a strong focus on culture, teamwork and wellbeing, with the support of a driven and highly experienced senior leadership team.

If you are organised, energetic, enjoy a busy environment and love being the person who keeps everything running smoothly, we would love to hear from you!

All applications will be treated in strict confidence.