Administration Assistant

Spannerman Autocare; Mackay Regional; On-site; AUD 42,000 - 52,000; Full time

Job summary

Spannerman Autocare in Mackay CBD, Queensland is seeking an Admin Assistant who is bright, cheerful and a responsible team player with a passion for customer service. You will thrive on talking with customers, organizing workflow and keeping accurate records.

This full-time role covers bookings, invoicing, filing, payments, and daily admin tasks, with support to the Office Administrator and Workshop Manager. A current manual driving licence and Microsoft Office skills are essential.

Qualifications

• Must have current manual driver's licence (Provisional or Open Class).
• Driving record on request.
• Current phone references – personal and professional.
• Previous customer / client service experience (desired not essential).
• Proficiency in the Microsoft suite, and general computer literacy to navigate cloud-based programs including our workshop database.

Responsibilities

• Checking-in and Checking-Out of customers and their vehicles including the handling of payments.
• Vehicle Bookings
• Customer Invoicing
• Filing
• Answering incoming calls and fielding inquiries
• Updating database as required
• Errands as required
• Job card preparation
• End of Day Payment Reconciliations
• Support to Office Administrator & Workshop Manager as required

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Organised

Reliable

Punctual

Professional presentation

Tools

Microsoft Office

Cloud-based programs

Workshop database

Job description

We are on the search for an Admin Assistant who is bright, cheerful and a responsible team player who loves customer service.

We are looking for someone with terrific communication and conversation skills. Able to multi-task and attention to detail.

We need you to be:

• Organised, reliable and punctual


• Willing to adopt our systems and our points of culture


• Neatly and professionally presented


• Easy to get along with, enjoy a laugh, but know when to knuckle down and get the work done.


• Open to professional and personal development with a willingness to be pushed out of your comfort zone (in a good way!).

The Role:

We need an Admin Assistant to join our growing team who will thrive on getting these (and at times, other) crucial tasks done - proficiently and efficiently:

• Checking-in and Checking-Out of customers and their vehicles including the handling of payments


• Vehicle Bookings


• Customer Invoicing


• Filing


• Answering incoming calls and fielding inquiries


• Updating database as required


• Errands as required


• Job card preparation


• End of Day Payment Reconciliations


• Support to Office Administrator & Workshop Manager as required

Why Join Our Team?

This is a fantastic opportunity to come onboard a growing team led by an owner who is committed to delivering a rewarding experience for their team and customers. We genuinely care for each of our team members.

The Hours

This is a FULL-TIME gig with hours anticipated to be:

Who are We Again?

Spannerman Autocare is an independent, locally owned, established family business in Mackay CBD, Queensland who has enjoyed consistent and constant growth over the last 10 plus years.

Our core activities are Logbook and General Servicing, Major and Minor Mechanical Repairs on a range of light vehicles of the common makes and models. We understand our customers and what their car means to them. We have a reputation for our outstanding service and mechanical excellence.

Your Must-Haves

• MUST have current manual driver's licence (Provisional or Open Class)


• Driving record on request


• Current phone references – personal and professional


• Previous customer / client service experience (desired not essential)


• Proficiency in the Microsoft suite, and general computer literacy skills to navigate cloud-based programs including our workshop database