Dynamic Office & Operations Coordinator

De.mem-Stevco Pty Ltd; Wodonga; Hybrid; AUD 42,000 - 64,000; Full time

Job summary

Demem Pump Group is seeking a proactive Office & Operations Assistant to join our team. This hybrid role sits at the intersection of administration, customer service, and workshop logistics, coordinating service jobs, managing freight, and supporting sales/marketing initiatives.

You will also lend a hand in the warehouse during peak periods and require a mechanically minded approach with strong problem-solving skills. A valid Australian driver's licence is essential.

Qualifications

• Mechanically minded with practical problem-solving abilities.
• High attention to detail and strong time-management in a fast-paced environment.
• Professional, energetic, customer-focused communication across phone, email and in person.
• Proficient in Microsoft Office, web apps and workflow platforms; familiarity with accounting software is a bonus.

Responsibilities

• Manage incoming phone enquiries and greet walk-in clients, qualifying customer needs and delivering solutions.
• Prepare customer quotes, provide updates on repairs, and process warranty claims.
• Perform daily administrative duties, including data entry, correspondence, and general office coordination.
• Log and track service jobs within our workflow management software.
• Liaise with supply partners to order replacement parts and prepare documentation for workshop technicians.
• Coordinate incoming and outgoing freight using digital despatch platforms.
• Assist with inventory tracking and parts allocation.
• Supervise and assist with the loading/unloading of delivery vehicles as required.
• Provide ad-hoc assistance in the workshop and warehouse during peak periods.
• Maintain and update the CRM/marketing database.
• Support ongoing business development and promotional campaigns.

Skills

Technical aptitude

Organisational skills

Communication

Digital literacy

Driver's licence

Work ethic

Job description

Demem Pump Group is seeking a proactive Office & Operations Assistant to join our team. This hybrid role sits at the intersection of administration, customer service, and workshop logistics, coordinating service jobs, managing freight, and supporting sales/marketing initiatives.

You will also lend a hand in the warehouse during peak periods and require a mechanically minded approach with strong problem-solving skills. A valid Australian driver's licence is essential.